Customer Service Coordinator (m/f/d)

About us

Cochlear is a world-leading medical technology company that offers people with hearing loss innovative solutions. Our goal: More quality of life through better hearing.

For our Customer Service Team in Germany, we are looking for you as a dedicated Customer Service Coordinator (m/w/d), which focuses on our customers and actively contributes to corporate success. The place is a temporary parental leave office for 2 years.

Customer Service Consultant (m/w/d)

Location: Hannover / Office-based Cochlear Deutschland GmbH & Co. KG Area: Customer Service

About us

Cochlear is a world-leading medical technology company that offers people with hearing loss innovative solutions. Our goal: More quality of life through better hearing.

For our Customer Service Team in Germany, we are looking for you as a dedicated Customer Service Coordinator (m/w/d), which focuses on our customers and actively contributes to corporate success. The place is a temporary parental leave office for 2 years.

Your role

In this position, you are a central point of contact for our customers and ensure smooth handling of service and delivery processes. You work closely with internal interfaces such as sales, marketing and clinical/technical teams and take responsibility for complex customer concerns.

Your tasks

Inbound Customer Support & Customer Care

Processing and solution of customer requests and complaints (telephone & e-mail) Ensuring high customer satisfaction through professional care Maintenance of customer and order data in ERP and patient databases Close cooperation with clinical and technical teams Identification and implementation of process improvements

Outbound Customer Support

Outbound campaigns to increase customer satisfaction Support for customer emails in cooperation with stakeholders

After Sales & Internal Service

Support of the sales team Analysis of customer and service data to identify sales opportunities Exchange with distributors and external partners

Other tasks

Cooperation with projects and special topics Participation in events, workshops or conferences Presentations and trainings (if required) Compliance with Compliance and Privacy Policy

Your profile

Completed commercial training Multiannual (approx. 5 years) Experience in Customer Service Very good knowledge of German (C2) and good knowledge of English (min. B2) Embossed communication strength and high service orientation Loadability, organizational design and multitasking capability Safe handling of sensitive customer topics Nice-to-have

Experience in the German health system Knowledge of order management systems & databases Project management experience or academic background

Your advantages - more than just a job:

Sensual activity - You change life through innovative listening solutions Individual integration & level trainings - We invest in your development Attractive salary package - including bonus and annual salary adjustments 30 days of holiday - plus free days of Christmas & New Year's Eve Family-friendly Benefits - e.g. grant to childcare costs & Sabbatical opportunities Modern work - with current equipment and flexible remote options Strong team spirit - through joint events, sports activities & our social committee

Interested?

Then we look forward to your application and to shaping the future of hearing together!

Your profile

• Completed commercial training

• Multiannual (approx. 5 years) Experience in Customer Service

• Very good knowledge of German (C2) and good knowledge of English (min. B2)

• Embossed communication strength and high service orientation

• Loadability, organizational design and multitasking capability

• Safe handling of sensitive customer topics

Nice-to-have

• Experience in the German health system

• Knowledge of order management systems & databases

• Project management experience or academic background

Your advantages - more than just a job:

• Sensual activity - You change life through innovative hearing solutions

• Individual training & level trainings - We invest in your development

• Attractive salary package - including bonus and annual salary adjustments

• 30 holidays - plus free days at Christmas & New Year's Eve

• Family-friendly Benefits - e.g. grant to childcare costs & Sabbatical opportunities

• Modern work - with current equipment and flexible remote options

• Strong team spirit - through joint events, sports activities & our social committee

Interested?

Then we look forward to your application and to shaping the future of hearing together!

!