Malteser in Deutschland | Germany | 82xxx Gräfelfing | Permanent position | Full time | Published since: 23.12.2025 on stepstone.de
Team Leader Customer Service for Social Services (m/f/d)
For the Maltese district office in Gräfelfing, we are looking for you as a full-time backup (39 hours a week). In our social services we serve customers in the menu service as well as in the home emergency call. We look forward to your application through our job portal! !
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Your tasks • Your profile • What we offer
Attractive workplace in a modern aid organization with diverse tasks Unlimited working relationship Tariff remuneration according to AVR-Caritas (Acts 6b, Appendix 3) plus a supplement Employer-funded occupational pension schemes 31 days holiday Professional and personal training opportunities, including our own Malteser Academy Attractive additional services such as Urban Sports Club, JobRad, an extensive employee benefit program and discounted conditions on our products Crisis-proof workplace with social responsibility
Professional and disciplinary leadership experience Senior Account Manager (m/w/d) Team skills and social competence High sales and customer orientation Good computer skills, especially in MS Office Good organizational and planning skills Flexibility and sense of responsibility Positive basic attitude to the Christian values of the Malteser
Professional leadership and in parts of disciplinary leadership (service plans) of the ten-member team in the Customer Service for the area of Social Services (Hausnotruf & Menuservice) Ensuring a regulated, efficient and customer-oriented service Supporting diverse projects, developing ideas for new offers and direct contact with suppliers – especially in the context of order processes Contact person (m/w/d) for our customers in the fields of menu service and home emergency Adoption of complaints and complaint management Consultation talks in the area of home emergency call and menu service Processing of other concerns of our customers
Location
 | Malteser in Deutschland | |
| 82166 Gräfelfing | ||
| Germany |
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