ERIKS Deutschland GmbH | Germany | 33xxx Halle (Westfalen) | Permanent position | Full time | Published since: 13.02.2026 on stepstone.de
QM Specialist Complaint Management & Site Quality (m/f/d)
We're ERIKS. We are an expert in industrial components. ERIKS is an expert on components that contribute significantly to the performance of industrial products and processes. In particular in the fields of sealing and polymer technology, industrial seals, industrial fittings and control technology, industrial hoses, fluid power, drive technology, as well as occupational safety and maintenance. Our customers are in the first place. We understand their challenges and use our application expertise to develop, manufacture and deliver tailor-made solutions to improve their performance. We have the courage to question the status quo and, in general, to take advantage of the multifaceted perspectives and expertise required to meet our promises and ambitions in a reliable and responsible way. We are committed to protecting people and the environment. This ensures a secure basis for improving the efficiency, reliability and sustainability of our customers. Making industry perform better. In order to support our HSEQ department, we are looking for you as a QM specialist (m/w/d) complaint management & location quality. .
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Your tasks • Your profile • What we offer
Development and development of a streamlined complaint process Control and coordination of the systematic collection, processing and evaluation of customer complaints Analysis of quality risks and derivation and implementation of risk mitigation measures (e.g. with FMEA, 5-Why, 8D) Monitoring and evaluation of quality-relevant key figures and safeguarding internal QM requirements Planning and implementation of solutions to promote quality awareness and application of problem-solving methods Technical leadership and further development of the complaint team in Germany Supporting a location in all quality topics including Processing of customer complaints and initial sampling Initiation and monitoring of improvement projects in the context of the ongoing improvement process (CDP)
(m/w/d) or completed studies in the field of mechanical engineering, industrial engineering, quality assurance or comparable Experience in quality management and knowledge of quality standards (ISO 9001, IATF 16949, ISO 13485) Understanding business processes and enthusiasm for procedures and continuous improvement Auditor training (e.g. ISO 9001, VDA 6.3) Further knowledge of ISO 14001 / ISO 45001 are advantageous Versified handling of MS Office Good German and English in Word and Scripture Individual initiative and strong quality awareness High levels of enforcement, communication and team skills Class B licence and national readiness to travel
An exciting and varied challenge in a growing international enterprise Attractive remuneration with variable salary share Bike Leasing, Corporate Benefits Mobile working option Capital benefits and occupational pensions Holiday and Christmas money and 30 days holiday
Location
 | ERIKS Deutschland GmbH | |
| 33790 Halle (Westfalen) | ||
| Germany |
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