EDEKA ZENTRALE Stiftung & Co. KG | Germany | 22xxx, 21xxx, 20xxx Hamburg | Practical training | Full time | Published since: 24.04.2026 on stepstone.de
Internship Customer Management (m/f/d)
The coordination of the EDEKA strategy takes place at the Hamburg EDEKA headquarters. It controls the national goods business as well as the successful campaign “We Love Food” and gives a wide range of impulses to achieve cross-linked goals. With the subsidiary net brand discount, it also sets successful accents in the discount business. EDEKA achieved 2024 with around 10,900 markets and around 413,000 employees: sales of 75,3 billion. Euro. With more than 19,200 trainees, EDEKA is one of the leading trainers in Germany.
For the EDEKA ZENTRALE Stiftung & Co. KG at the Hamburg site, we are looking for a:n intern for 5-6 months:in the field of marketing for our customer service. Come to our team and look behind the scenes of one of the largest food retailers in Germany! !
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Your tasks • Your profile • What we offer
At the interface between our external customer service and internal areas of expertise, you will be able to evaluate customer and service topics You analyze customer contacts, grounds for complaints and quality indicators and derive insights and recommendations for action You’ll see the further development of processes, guidelines and service standards You actively work on strategic projects in customer management, e.g. for the further development of service setups, control logics or quality objectives You will set up analyses and decision bases for internal stakeholders and provide your own observations and ideas for improvement
You are in your studies (e.g. BWL, Business Psychology, Communication Sciences, Service Management or comparable degree programs) or you are between Bachelor and Master and want to gain in-depth insights into the management of a professional customer service You have the pleasure of analyzing, structuring and critically questioning relationships You work carefully, reliably and bring a pronounced self-initiative You communicate clearly, objectively and solution-oriented – also across divisions You have a good number and process understanding as well as a safe handling of MS‐Office applications You have the right to actively cooperate and take responsibility Don't worry: It is not necessary to meet all requirements. What is crucial is that you are motivated, think and want to actively introduce yourself!
Experience a dynamic and motivated team that appreciates and promotes your ideas Discover an environment that allows you to work independently and learn from experienced colleagues at the same time Through various events such as regular and common lunches, you can contact other interns:inside and provide a regular exchange The development of us is being raised: Through regular feedback talks during the internship we can grow together! Mandatory intern:in you will receive € 1,200 per month (at 38.5 hours/week), voluntary intern:in you will be paid after minimum wage
Location
 | EDEKA ZENTRALE Stiftung & Co. KG | |
| New-York-Ring 6, 22297 Hamburg | ||
| Germany |
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