Operational Excellence Coordinator (m/f/d)

Who we are. Environment-conscious, dedicated and service-oriented: Our success is the result of strong teamwork: Around 430 service bike enthusiasts are currently employed at our company locations in the South-Saxon Uslar, in the Hessian Vellmar and in Innsbruck (Austria).

What we do. We bring workers, self-employed and freelance workers to the service wheel. Currently, more than 80,000 companies and public service organisations with more than 4 million employees use the services of the Bikeleasing-Service GmbH & Co. KG.

What drives us. We continue to grow and promote sustainable, ecological and socially just mobility by working to ensure that even more people can benefit from the benefits of the leasing-financed service bike in the future.

The Bikeleasing Group stands for modern mobility and benefit solutions that intelligently connect companies, retailers and employees: efficient, digital and with real impact. With over 70,000 corporate customers, we are one of the leading providers in the field of employee fitness and actively shape the working world of tomorrow. As Operational Excellence Coordinator (gn), you take a central role in our operations team and actively contribute to the smooth functioning of customer processes and workflows in everyday life. You work closely with customer service, product teams and external vendors and you can contribute and develop your expertise in tools, processes and data-based analysis. If you want to take responsibility, drive things forward pragmatically and work with short decision-making in a professional environment, you are right with us. Sounds good? Then we look forward to meeting you. You take over the Ownership for internal first-level support around our central customer service tools – from the Intake to the conclusion, with clear prioritization and definition of Done You’re puggling and developing our knowledge databases and the help center, establishing standards and ensuring that knowledge is quickly trackable and consistently usable You are using changes to ticket fields, forms, routing logics, macros and helpcenter structures, as well as call routing, IVR and QA basics in our cloud phone system, and you can understand A consistent implementation of all service channels is guaranteed – voice, email, chat and self-service You analyze patterns based on data, take measures and implement them with clear impact on efficiency and early warning systems – for example in contact reasons, backlogs, deflection rates or recurring disturbances You use modern AI-based features pragmatically and can also implement or customize smaller automations, for example with n8n or Power Automate

You have a completed training or a Bachelor's degree with commercial, technical or process orientation You bring first professional experience in operations, customer support/success, process management or tool administration You can consistently prioritize enquiries and tasks and keep track of parallel topics You work in a detailed and quality-conscious manner and bring a strong customer orientation with You don't wait on instructions, but you take the initiative – you think entrepreneurial and have a clear bias for action You are safe in the Microsoft environment (Outlook, Teams, Excel) and have ideally already worked with ticket tools or cloud phone systems, such as Zendesk, Freshdesk, Aircall or comparable You have very good German skills (C1) and good English skills (B2), for example for Vendor support, documentation and occasional meetings

We live real team spirit: for us every single person counts. Our dynamically growing team makes great every day - and we want you on our side! You are part of a growing company, can drive a lot and actively shape – together we create a long-term career perspective Maximum flexibility thanks to sliding time, hybrid work & work We live real savings ring: open communication, honest feedback and cooperation at eye level About Probonio you receive a 50 Euro monthly voucher of your choice – plus 60 Euro per year for your birthday In addition to strong insurance conditions for your occupational retirement provision, In addition to asset-effective services And of course you can lease up to two bicycles or pedelecs over us as an employer We see diversity as an enrichment for our team. This is why we are pleased with all the applications and would like to encourage people with disabilities or other challenges to apply. .