Customer Service Manager (m/w/d) Warehouse Management System

ecovium – an international group of companies ecovium is the way to combine innovative software and hardware solutions for all areas of logistics, sound business intelligence and competent consulting. We have teamed up 2021 from twelve companies with the aim of setting a strong break-up signal for the industry and setting the course for new ways in logistics. Supported by strong investors, we are constantly growing. Are you looking for a varied and challenging position in IT support, where you can not only develop your technical skills, but also actively participate in the further development of innovative cloud products? In a dynamic environment that offers you plenty of space for your own ideas and the co-design of processes, you can contribute your expertise as a customer service manager (m/w/d) and accompany our customers on their way.

1st and 2nd Level Support: You are the first contact person (m/w/d) for our customers and make sure that their concerns are resolved quickly and efficiently. Error analysis: You collect, process and document service requests, perform fault analyses and fix them by telephone diagnosis and remote maintenance. You always work as part of our service-level appointments (SLAs). Ticket management: You keep an overview of incoming enquiries and prioritize and process them independently. Knowledge base: You support the development and development of our knowledge base and contribute to the continuous improvement of our support.

Training: completed training in the field of IT or a comparable qualification in IT or logistics Experience: Practice in 1st and 2nd level support, ideally in the logistics environment, as well as knowledge in monitoring, error analysis and ticket processing Database & Tools: Ideally familiarity with MS SQL as well as experience with VB programming, data integration/ETL as well as cloud solutions (ideally Azure) Customer orientation & communication: a pronounced customer orientation and excellent communication skills to work together constructively and objectively both with customers and internally in the team Problem solution: Ability to quickly analyze problems, to develop solutions and to successfully resolve any disruptions occurring Teamwork and further development: team spirit, creativity and fun in continuous development and shaping processes language skills: fluent knowledge of German and English in word and writing

Active: ecovium offers you a variety of ways to actively introduce and shape your own ideas. Flexible: Whether bird or long sleepers:in – work as it suits you best. Mobile Working: Hybrid is hip! Enjoy the flexibility to work from home on up to two days a week. Workation: Up to 30 working days per calendar year work abroad in Europe – ecovication makes it possible. Think green: Be mobile and protect the climate – ecovium goes JobRad. ecovium Academy: Explore various possibilities for personal and professional development on our own learning platform and shape your successful future together with us! Other Benefits: You benefit from a variety of career opportunities, occupational retirement, workplace goggle grants and a beverage and fruitflat rate and employee rebate. JOBV1_EN