MDM-Administrator/-in (m/w/d)

MDM Administrator (m/w/d) We are looking for you for the School Administration Office of the Landeshauptstadt Stuttgart. The body shall be required for the duration of a parental leave until 28.02.2027. With more than 1,000 employees, the School Administration Office completes all school leave tasks for around 150 urban schools of all kinds. We create the framework for a future-oriented Stuttgart school landscape and provide a high-quality school offer. The IT-Competence Center Schools is the operator of educational school IT and central IT service providers for urban schools. In the coming years, the comprehensive digitalization of all Stuttgart schools will be promoted. A key role is the involvement of the schools' hardware and software as well as the administration of the school administration office by the Service Desk.

Acceptance (telephone, mail, fax), processing and forwarding of incidents and service requests with a ticket system First and processing of incidents and service enquiries (1st and 2nd levels) in the area of MDM solutions, including Apple Management Systems and mobile devices (iPads, Apple TV, Apple Mac mini) Administration of mobile devices in MDM solutions Data management in the ticket system, MDM systems and Airserver Cloud Management Create and maintain instructions for users and support teams A change or addition of the area of responsibility is reserved.

A completed university degree in the field of computer science or in a comparable degree course In general, applicants with a completed training in the IT sector (e.g. specialist informatics or comparable) as well as a subsequent professional experience are also eligible. Good knowledge in the field of hardware and software, experience in handling Apple devices Knowledge and professional experience with Apple operating systems, MDM solutions and network technology are desirable ITIL knowledge is advantageous Self-responsible and result-oriented work as well as the ability and interest to work in changing tasks with IT-related work Understanding the concerns of the user circle, communication strength, rhetorical skills and team skills Very good expression in word and writing in the German language

Because security and appreciation count: occupational retirement provision and special payment of the year, Stuttgart allowance for employees – up to 150 € per month Work-Life-Balance: flexible working time models and the possibility to work in part on a mobile or home office, health management and sports Growing together: personal and professional development through our EducationCampus Environmentally friendly: a free Germany ticket for the ÖPNV Small extras that make big: discounted lunch, discounts and offers about corporate benefits We offer you a place of the pay group 10 TVöD. .