Dual Master's (M.Sc.) Process Management - Technical Processes in the Field of Service Management

Do you want to turn your ideas into useful and meaningful technologies? Whether in the area of Mobility Solutions, Consumer Goods, Industrial Technology or Energy and Building Technology - with us you improve the quality of life of people around the world. Welcome to Bosch. Bosch Thermotechnik GmbH is looking forward to your application!

Type of employment: Limited Working time: Full time Place of work: Wetzlar As a Master of Science in Process Management - Technical Processes, you support our exciting field of service management. In the dual training system at the Bosch Home Comfort Group, theory and practice are closely linked. Qualified lecturer: in the practice of the dual university „Technische Hochschule Mittelhessen“ at the site in Wetzlar, you can learn theoretical skills while collecting your practical experience in the company. You are driving strategic projects to optimize, digitize and automate our processes and products in the German factory customer service, for example in the areas of smart maintenance, remote services or energy efficiency analysis. With your impulses, you develop and optimize our IT tool chain, such as S/4 HANA, to significantly increase customer journey and customer satisfaction. You analyze data accurately and create interactive dashboards with tools such as Power BI or SAC to provide our internal and external stakeholders with sound insights. In addition, you actively promote the use of artificial intelligence, for example by chatbots, to automate processes, improve service quality and optimize customer contact. You bring the focus of study subjects into practice in a targeted manner and make theoretical knowledge A personal mentor or mentor will accompany you on your way and advise you. Last but not least, you will gain valuable practical experience in an international and diverse business environment.

Education: Bachelor in Business Administration, Economic Engineering, Business Informatics or Similar Experiences and know-how: first experience in process and project management; good MS-Office and copilot/ChatGPT knowledge; interest in technical topics and/or programming; Experience in the use of artificial intelligence in the company Personality and mode of operation: You succeed in analytically penetrating complex facts and developing solutions that you implement in a customer-oriented and targeted manner. you communicate convincingly, work reliably and engage in our team responsibly, always introducing an inspiring attitude Enthusiasm: you are passionate about new technologies and are happy to work with interdisciplinary stakeholders to develop innovative solutions together Languages: very good German and English in word and writing

Work-Life Balance: Flexible work in terms of time, location and work model. Health and Sports: Wide range of health and sports activities. Childcare: childcare services. Employee discounts: Advantages for employees. Free space for creative work: free space for creative work. Social counselling and care: Social counselling and brokerage services.

The future personnel department or the department will be happy to inform you about the individual service catalogue. .