Senior Inhouse Consultant Dynamics 365 CRM (m/f/d)

As Senior Inhouse Consultant (m/w/d) Microsoft Dynamics 365 CRM, you play a central role in the introduction and construction of our new CRM system and process landscape at the GTÜ. Together with the departments, you design new sales and service processes, translate requirements into Dynamics-365-CRM solutions and accompany the introduction from conception to customizing, interfaces and testing to rollout and long-term development. Active participation in the introduction of Microsoft Dynamics 365 CRM / Customer Engagement at the GTÜ as well as building new CRM processes together with the departments. Recording and analysis of professional requirements from sales, service and adjacent areas as well as their translation into sustainable CRM solutions. Customizing and configuration in the CRM system, for example for entities, forms, business rules, workflows, role and authorization concepts as well as process logics. Development and implementation of extensions and automation with the Microsoft Power Platform, in particular Power Apps and Power Automate. Coordination of interfaces between Dynamics 365 CRM, ERP and other connected systems with internal IT teams and external partners. Monitoring of tests, fault analyses, quality assurance measures, releases and rollouts. Documentation of technical and technical changes as well as taking on a central role in the long-term development of Dynamics 365 CRM after the introduction. Close cooperation with specialist areas, demand management, application operation and external implementation partners.

Multiannual experience with Microsoft Dynamics 365 CRM / Customer Engagement, ideally in Sales, Customer Service or Field Service. Experience in CRM introduction, migration or further development projects. Good knowledge of customizing and configuration of Dynamics 365 CRM, such as entities, forms, business rules, workflows, roles/rights or process logic. Experience with the Microsoft Power Platform, especially Power Apps and Power Automate. Understanding CRM processes and the ability to translate technical requirements from specialist areas into technical solutions. Experience in cooperation with departments, IT, external service providers and implementation partners. Structured, analytical and independent working methods as well as very good German knowledge. In addition, Experience with Dataverse, Power BI, Azure Integration Services or API/Interface Topics. Experience with testing, release management, rollouts or agile working methods.

Working environment with attitude: team spirit, respect and open communication are not a model for us, but living everyday life. You work in a modern environment with regular team and company events.

Collaboration at eye level: Flat hierarchies, short decision-making paths and professional cooperation. Guided tour is accessible to us. Estimation is not a buzzword.

Flexible work & recovery: Mobile and flexible work and 30 days holiday are standard for us. Not a matter of negotiation.

Health & Compensation: Your health counts: We support sports activities (e.g. corporate race, bowling, workout courses) and provide you with a health account. For example, for glasses, dentures or other services.

Further development with plan: We are investing specifically in your development: individual training offers, certifications, coachings and personal support. Determined on your career path, not according to the pouring can principle.

Sustainable mobility: If you like cycling, we offer a “Jobrad” as a Benefit. You can also use a discounted German ticket.

More freedom in everyday work: Up to three Flex Office days per week give you room for your personal rhythm