Intrum Deutschland GmbH | Germany | 45xxx Essen | Permanent position | Full time / Home office | Published since: 24.07.2026 on stepstone.de
Call Center Supervisor (m/f/d)
Intrum is about helping others. As a global service company for credit services, we are moving daily to a healthy economy. Working for us means working with the best employees:inside, the most interesting customers, the latest innovations on the market and the highest ethical standards. It also means working with people from more than 20 countries. With us, flat hierarchies await you with Du culture, a helpful team and an employer who adheres to results and not to problems. The growth of our employees is at our heart, whether individual or team. Call Center Supervisor (m/w/d) in food
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Your tasks • Your profile • What we offer
Operational control of the Contact Center during the day (Intra Day Performance Management) Monitoring and active control of inbound and outbound campaigns Analysis of relevant performance indicators and derivation of appropriate measures Ensuring target achievement with regard to service levels, accessibility and productivity Implementation of short-term capacity adjustments for changing requirements Development of forecasts, reporting and capacity and personnel deployment planning Continuous optimization of control processes and performance mechanisms
Multiannual experience in the Contact Center environment, ideally in traffic management, workforce management or intra day performance Deteciable knowledge of the operational control of inbound and outbound campaigns Outstanding analytical skills and high number affinity Understanding the relationship between volume development, capacities and service key figures Structured, independent and solution-oriented operation Communication strength, resilience and determination Ideal knowledge of Genesys Cloud, Power BI or SQL
Flat hierarchies, short decision-making and open corporate culture with direct exchange A safe workplace in an international company with attractive and performance-friendly remuneration A job at a multi-annually excellent employer – among other things as a “Top Job” award winner for high employee satisfaction Flexible working hours as well as the ability to work mobile and home office, complemented by modern jobs at our locations Free parking for cars and bicycles directly at the site An attractive bike leasing offer via Lease a Bike with tax advantages and free choice of bicycle type and brand The possibility to leasing modern hardware such as smartphones, tablets and laptops at attractive conditions and with tax advantages via our employee PC program A performance-dependent bonus in addition to the fixed content Operational retirement provision with attractive offers from our partner Allianz A monthly purchase voucher as an additional financial benefit Various training and development opportunities through our e-learning offerings and the Intrum Academy
Location
 | Intrum Deutschland GmbH | |
| Essen | ||
| Germany |
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