LABLIONS software & solutions GmbH | Germany | 86xxx Gessertshausen | Permanent position | Full time / Home office | Published since: 29.01.2026 on stepstone.de
IT Supporter (m/f/d)
LABLIONS software & solutions GmbH is a leading provider of digital solutions for medical laboratories. Our company was founded in 2024 from the merger of renowned companies MELOS, MDN and AB+M – together we look back on over 70 years of industry experience. Our portfolio includes state-of-the-art laboratory information systems (LIS), e-health solutions, order-entry portals, finding apps, and systems for order data acquisition and process optimization. With around 100 employees at several locations, we actively contribute to the digitalisation of healthcare and contribute significantly to the efficiency and quality of laboratory processes. .
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Your tasks • Your profile • What we offer
Takeover of 1st and 2nd level support for our customers incl. Acceptance of disturbances via JIRA, email and phone Monitoring of service-desk snakes in JIRA incl. Priority, processing and documentation of tickets Analysis and Solution of Complex Disorders Testing of logs and processes on customer systems and deriving appropriate measures Work and forwarding of highly complex topics to 3rd level support Conducting tests on the test environments of our customers Organisation and coordination of deployments with customers Independent implementation of commissioned configurations on customer systems Customer communication incl. user support and guidance Creation of internal instructions and customer-side documentation on recurring topics Continuous optimization of systems and processes
Complete IT training (e.g. specialist:in for system integration or application development) or studies in computer science, business informatics and/or a comparable qualification Multiannual practical experience in IT support (1st–2nd level), ideal for complex customer systems Finded practical knowledge in JavaScript, ideally complemented by TCL Secure knowledge in handling Linux systems High communication strength and pronounced customer orientation as well as solution-oriented and process-oriented thinking Very good knowledge of German, English are welcome
Depending on you can work remote, hybrid or at our office Combine holiday with work: Use up to 20 working days of work in the EU Flexible working hours that fit your personal and family situation and of course a sliding time account eGymWellpass and Corporate Benefits Occupational pension Team events for beer and water drinkers, vegans, allergy sufferers or all-essers – with us everyone and everyone is welcome, whether old or young, loud or quiet, fairy or not – our “Come as you are” mentality is part of our identity and, and...
Location
 | LABLIONS software & solutions GmbH | |
| 86459 Gessertshausen | ||
| Germany |
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