Service Desk / IT Support Mitarbeiter (m/w/d)

Оccupation: IT specialist - system integration

Connecting people and technologies to make the Perfect Match for our customers, always finding the right expert: finding them for the respective challenge - this is our claim at FERCHAU and looking for you: as ambitious: a colleague who wants to bring technologies to the next stage. We implement exciting projects for well-known customers in all technology areas and for all industries and integrate IT systems into the professional everyday life of our customers. We create new IT infrastructures or optimize existing solutions. The focus is on all topics related to support and security. Do you want to fully develop your potential? We offer you an environment with diverse tasks, new challenges and permanent opportunities, where you can continue to grow and sharpen your profile.

Your tasks:

Your responsibilities You deal with the questions or problems in the IT environment of the departments and are available via phone (1st level support) You make sure that the requests made by the specialist departments via ticket system contain all information relevant to problem solving and then forward them to the right place in IT (Ticket Dispatching) You handle tickets from the specialized areas and thus also sustainably contribute to the elimination of problems with (2nd level support) You also support the departments via remote desktop solutions

Your advantages

• Unlimited employment contract
• Occupational pension
• Attractive shopping benefits from exclusive partners
• Special holiday at important private events

Your qualifications:

Your profile

• Complete training in IT or studies Mind. 2 years of relevant professional experience in IT support
• Very good knowledge of PC hardware, communication technology (e.g. VoIP telephony) and Windows operating systems (Windows 8.1, Windows 10, Windows Server [for phone number see the original ad])
• Knowledge of how to use tickets and remote tools (such as Atlassian Jira, Remedy, Zendesk) as well as ITIL, LAN, WAN and VPN are desirable

Looking for the next challenge? Then we should get to know each other! The quickest thing is if you apply directly - like online at the VA23-68321-S code with Ms. Cangül Yildirim. Let's take the next level together and bring technology forward!

Joblocations:

70173 Stuttgart, BADEN_WUERTTEMBERG, GERMANY

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