Head of Department Acute Control Center and Mobile Services (m/f/d)

You lead the employees of the Akutleitstelle and Mobile Services (ALS) department within the meaning of the guidelines on leadership and cooperation in the KV Hamburg You ensure the correct and timely processing of all incoming enquiries in the Akutleitstelle (116117) and the Terminservicestelle (TSS) according to legal and contractual requirements In this context, you will ensure the structural and organizational conditions to ensure smooth operation of both units and develop them continuously You ensure the information and consultation of employees, the management of the business unit and the Executive Board of the KV Hamburg on all matters relating to the accreditation and appointment service, including current developments in the field of medical readiness and appointments Ensuring the processing, presentation and provision of the control and quality data generated in the department (including call volume, timing rates, waiting times) is also part of your responsibility You prepare decision-making templates on the topics of the department and represent the KV Hamburg in internal and external bodies with reference to emergency care and appointment The administrative and organizational support of the management department is also one of your tasks

You will preferably have completed university studies in the healthcare sector or in the business sector, as an alternative, completed training with a multiannual professional experience in the healthcare sector or in the business sector. on a comparable qualification You have already been able to gain leadership experience, preferably in a service-oriented environment with high call volume, shift operation or control center structure, and understand your team, in particular the circumstances of a 24/7 operation, to motivate, develop and advance successfully together You are aware of the relevant legal bases of the contractual supply systems, medical readiness service and emergency services You will be able to inspire employees, gain confidence and lead through role models, especially in a fast-paced environment and under political influences. Using your good analytical and conceptual skills, you are able to implement contracts, agreements, legal texts and decisions, as well as to manage complex relationships and to render them understandable. By further developing digital offerings in the area (e.g. 116117.app), you can react to fast-paced, external changes and optimize control processes in accordance with your needs. You are important for appreciation and openness and you appreciate cooperative cooperation with other business units and departments In addition, you are characterized by a high affinity for digital processes and telephone-based service platforms as well as stamina and flexibility in handling the requirements of a control center operation.

Safe workplace in an exciting and meaningful area of work Flexible working hours with sliding time and individual part-time models 30 days holiday and additional winter days Fair salary according to the collective agreement for the public service of the countries (TV-L) Very good connection to the ÖPNV and grant to the HVV Deutschlandticket Granted lunch in our own canteen Employee discount Health Management: Business Sports and Granted Membership at Wellpass Various training offers