Technical Support Technologist (m/w/d) Location Barleben, Frankenthal, Neumünster or Ibbenbüren

Sustainable, affordable, reliable. What if energy supply could all be at the same time? With its product brands Jenbacher and Waukesha as well as the digital platform myPlant, INNIO offers energy solutions for today and tomorrow in more than 100 countries, improving the quality of life of countless people. Comprehensive troubleshooting and troubleshooting by phone/system and data remote transmission using the existing database system (timely recording of a technical problem, clear and unambiguous problem description) of most products (level 2 training record) forwarding a clearly defined and structured problem description taking into account the customer and technical view for further troubleshooting by the service organization If the use of technicians is necessary, the system must be assigned to the customer service of the region Outside business hours independent coordination of service technicians in readiness Optimization of bug fixation rate by instant access to engine data and alarms (MyPlant) Support of the Service Center, Project Management, Supply Team, Application and Technology by sending feedback from service technicians, partners, foreign companies and customers Support for proactive monitoring (MyPlant) of specific installations Regular processing and collection of data on emerging problems Participation in shift and standby services Support of projects and other tasks in technical support Self-representation in training needs to ensure a constantly up-to-date knowledge of products, systems and processes External services to ensure the closeness of practice if necessary Homeoffice proportionally possible (up to 40%)

Complete training in the electrotechnical field e.g. electricians, mechatronicsists or comparable Multiannual experience in the areas of commissioning or operation & maintenance of plants Proactive problem solving competence Ability to transparently convey technical relationships in conversation Analytical skills, problem-solving competence and clear view of the necessary priority setting in the sense of the customer problem Very good communication capability and a high degree of loadability & flexibility Knowledge and compliance of EHS rules Good English knowledge of word and writing

Varied area of responsibility Attractive compensation package according to IG Metall Tariff (35 hours/week / plus holiday and Christmas money) permanent permanent employment Smartphone and notebook Other attractive services such as leisure compensation for overtime, asset-effective services, 30 days vacation JobRad (bicycle leasing)

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