Customer Success Manager Banking Software / Customer Experience (m/f/d)

You are the first contact for our customers with technical and technical questions about our banking software. After introductory projects by our consultants, you take the support and are responsible for the Customer Lifecycle. You are responsible for supporting our apps, both onprem and in the cloud, and monitors central functions and processes. You will edit tickets in a structured manner, prioritize them and take the causes into account – from initial analysis to coordination with the teams of consulting and development. The quality assurance of our apps and the support of releases are your responsibility – including tests and a look at performance and stability. You analyze customer requirements in close coordination with your team and take a decisive influence on the further development of our apps. The satisfaction of our customers is guaranteed by building and maintaining your personal and partnership relationship.

Your positive way to go to people and your strong sense of the needs of our customers are yours. You have completed training or studies in the fields of business, IT, communication sciences. A bank-related background or pleasure in financial topics are of advantage. Your analytical skills and distinct problem solving skills are your absolute strengths. You bring a high affinity to software and IT and are able to understand and explain complex relationships. Ideally, you already had first contact points with monitoring/logs and data analyses (e.g. Grafana, Logsysteme, SQL) as well as common tools in everyday life (e.g. Jira, Confluence). You can master the direct customer contact through your understanding of customer requirements and the customer journey.

Together and together: We work office-first because personal exchange and cooperation are central to us. Your home base is the port in Münster. At the same time, we enable hybrid work models when You match the role and team. We discuss the specific design in the recruiting process. Individual equipment: When choosing your equipment and tools, we offer you a high degree of freedom and are advised to help you. Exceptional benefits: We honor your work with an attractive salary and strong benefits: corporate car, job wheel and many offers that promote your sport and team spirit even after work. Personal development: We offer you all the possibilities to take the perfect career path for you. Continuing trainings, trainings and coachings – together we design your GuideCom trip. Outstanding corporate culture: You are unique – and therefore perfect for our team. We have an esteeming working environment in which helpfulness and team spirit are lived. Excellent employer: Our unique team culture has made us what we are. Our employees have chosen: We are a 'Great Place To Work'. .