Team Leader Telephone Customer Service (m/f/d)

You want to lead a team in the telephone customer service, take real responsibility and actively shape our service quality? Then act as a team leader and take responsibility for an operational unit in the telephone customer service with us!

You guide your team in the telephone customer service for private health insurance in a disciplined and professional manner and ensure a high quality of service and advice You analyze the skills and development needs of your employees:inside and guide targeted training and coaching measures You are responsible for the results of relevant KPIs (e.g. service level, quality, productivity) and control your team using target specifications, controlling and reporting You actively work on the optimization and implementation of business processes and processes by telephone customer service You ensure that work instructions, guidelines and regulatory requirements are complied with You take escalation and complaint talks and are at the same time close to the operating daily business to support your team in practice You work closely with other specialist and service units in the AXA Group and promote smooth, cross-disciplinary cooperation

Ideally, you have leadership experience in managing an operating team, preferably in the customer service or service center environment. You have a completed commercial training, for example as an insurance businessman, insurance specialist:in, businessman:in or a comparable qualification. You will lead your team clearly, bindingly and value-adding and develop a sustainable balance of service quality and efficient discussion with colleagues. You work structured, solution-oriented and self-sponsored, bringing entrepreneurial thinking and high social competence. You step up in communication, confident and customer-oriented, and move safely to the telephone customer service. You take responsibility, meet decisions and go open and constructively with changes

Option on mobile work, even from abroad (after about 6 months of incorporation) A 38-hour week with a full-time job Attractive remuneration according to our domestic contract More than just Call Center: Experience our modern work environment in Cologne with ergonomic workplaces, operating restaurants, recreational areas & Duz culture Coffee, water and fresh fruit for free - for your daily energy Benefits - financial benefits included Attractive benefits for employees, e.g. with our sports partner Egym-Wellpass or grant to the Germany Ticket A warm team with flat hierarchies - here counts every voice and you can really introduce yourself