Head of Service Partner Management (m/w/d) Europe B2B Industry

HAPEKO is the first address for professionals and managers in Germany. The focus of the activity is the creation of links between specialists and executives with a professional desire for change and suitable companies. HAPEKO is represented throughout Germany with more than 20 locations. For our client, a large medium-sized group of companies, we are looking for a Head of Service Partner Management (m/w/d) Europa B2B Industry for the support and development of the partner network at the next possible time. Our client focuses on innovation and quality. The company offers customized solutions for international customers and places great emphasis on customer satisfaction and a strong service culture. With dedicated employees and a forward-looking strategy, our client promotes long-term partnerships beyond Europe. Are you willing to introduce your knowledge into a key role to develop and maintain strategic service partners across Europe? Apply now! BLO/124704

Location: Neu-Ulm Region

Responsibility for the development and control of the European service partner network Identification, address and contract design with new dealers and service partners Onboarding and empowering new partners in close cooperation with sales and technology Definition of KPIs, annual targets and development paths in the service sector Analysis of performance and derivation of appropriate measures for further development Ensuring a holistic customer journey across the entire product life cycle

Technical or commercial training with business background or studies Professional experience in the international service environment of a technical B2B manufacturer High communication and negotiation competence as well as safe occurrence Joy of technology, ideally affinity for large vehicles or machines Good MS Office knowledge, ideally CRM experience (e.g. Salesforce) Readiness to travel within Europe and very good knowledge of German and English

actively shape future-oriented service solutions across Europe Attractive compensation package with additional benefits such as occupational pension provision and training opportunities Develop your leadership skills in a fast-growing environment Be part of a dedicated team working together to provide outstanding customer service and increase customer satisfaction Possibility of flexible working hours and home office A dynamic working environment with exciting challenges and diverse cultures and markets JOBV1_EN