Service Manager ServiceNow (m/w/d)

operational services (OS) is one of the leading ICT service providers in the German market and is regarded as a backbone of the digitization of the middle class. It is the leading agile unit of the Telekom Group in order to continuously accelerate the digital transformation in the German middle class. With over 1,000 highly qualified employees, it develops and operates state-of-the-art information systems, manages private & public cloud platforms, secures long-term 24/7 system support and the availability of critical operating processes. STELLENKENNZIFFER: 992025003RDE

Full support and expansion of existing customers as well as onboarding of new customers Responsibility for the continuous professional and commercial support of customers (offers, business cases, projects, billing etc.) Creating Business Requirements and Matching Solutions with Product Owns, Architects and Business Consultants as well as the Operations Team Care and improvement of customer relations, conflict and complaint management in customer and internal relationship Working in the service management disciplines according to ITIL and projects for the customer Joint development of the ServiceNow Portfolio in the team For more information see: OSNow

Multiannual professional experience in IT service management or building managed services, in particular in commercial terms ServiceNow know-how of advantage Excellent communicative skills as well as professional, trustworthy and empathic appearance at all management levels Successfully completed (university) degree, alternative comparable degree with adequate professional experience Impressive will to take responsibility in customer relationships of a dynamic and flexible customer environment Wide technical understanding for controlling internal units German and English language skills

Germany-wide mobile work Attractive salary package with participation 37 hours/week with working time accounts Employer-funded training and certification Another plus is our bicycle leasing, 30 days holiday, subsidised Germany ticket, employee-funded retirement provision, asset-effective services, group accident insurance for work and leisure as well as employee conditions for many products from the Deutsche Telekom Group. JOBV1_EN