Service Manager (all genders)

DATAGROUP is one of the leading German IT service providers – thanks to our dedicated team. Our passion for technology and innovation enables us to deliver reliable IT services to our customers. We are waiting for you to have a captivating and challenging task in an innovative company. An open enterprise culture, individual training opportunities and a variety of development opportunities mean a workplace tailored to your life and your needs. Service Manager (all genders) BITHH_2025-020

You act as a central contact (all genders) between DATAGROUP and your associated customer base You are responsible for compliance with the agreed performance promises to your customer You accompany the supply process through the project phases to the operating services, coordinate the delivery of services to customers and control the internal and external units involved. You analyze customer needs, develop and validate technical solutions and design them in offers You monitor, control and coordinate the contractually agreed Service Level Agreements, define and optimize ITIL processes and align them with customers You control the escalation management for the services you are responsible for You will ensure economic objectives, including monitoring of KPIs and the continuous implementation of measures to increase efficiency among your tasks

You have successfully completed your studies in economics or business informatics or a comparable training/qualification with You have several years of professional experience in the area of work presented You have a very good overall understanding of IT services, ideally have an ITIL certification and experience in the individual customer service You have a readiness to travel about four times a month You are very rhetorical and have a sovereign appearance, even at management level Your German and English skills are very good

Trustful working atmosphere with flat hierarchies and a duz culture in a team of friendly, helpful colleagues Promoting the work-life balance through family-friendly, flexible working hours as well as the ability to work mobile (e.g. from home) Or do you prefer colleagues in the office? Modernly equipped office space on the Fleet channel with height-adjustable tables, two monitors at the workplace, withdrawal and meeting rooms Promoting personal and professional development, e.g. through internal training offers An exciting and varied activity in a successful and growing company JobRad, employer grant to the Deutschlandticket, participation in Corporate Benefits, a fan shop for employees, grant for occupational pensions, etc. Promoting the internal and company-wide team idea through regular corporate events, such as summer festivals and Christmas celebrations, as well as sponsoring the participation of our employees in sports events (including HafenCity Run in Hamburg) JOBV1_EN