We, ESD Energie Service Deutschland GmbH, headquartered in Offenburg are refreshing, sympathetic and direct. Around 250 employees: Every day, there are absolute customer orientations and real smart dialogues. We are part of the EnBW Group and advise and support the customers: both by phone and in writing in diverse campaigns or Topics related to energy.

Management of system infrastructure and software such as ACD, Dialer and Hardware Ensuring system availability, error analysis and troubleshooting in the operational field including cooperation with the EnBW Group IT and the maintenance and operation of the interfaces Installation, maintenance incl. Updates, customizing and support of PC systems, outbound slider management and mobile devices Participation in exciting IT projects as well as optimization and implementation of new solutions Own-sponsored execution of tasks in day-to-day business (IT-Support, First Level) i.e. the support of users in handling MS Office, Internet and other specialist applications including technical support for both hardware and software problems Coordination with our internal departments on various IT topics Procurement of hardware and IT equipment Documentation of tasks, processes and workflows User and permission management incl. identification and administration

A completed training as a specialist system integration or IT administrator. Some years of professional experience Safe handling of the operating systems Android, Windows 11 (Office package 365) and hardware/software installations and Internet/Intranet technology Advanced knowledge of the IT organization, network administration, system integration and data security as well as ACD, dialer and hardware Basic knowledge of user consulting, database administration, data protection and computer training Structured, systematic and independent working with strengths in organization and documentation Team skills as IT is understood as a strategic partner of all specialist departments (know of working methods) Absolute reliability, high commitment and target orientation Analysis and solutionability, flexibility

Work-life balance, including through flexible work start Individual working hours (full/part time) Investment benefits in full amount of 40 € If we are in the office, barrier-free jobs and the most modern, air-conditioned offices and jobs Promoting your strengths through training, training and coaching Great team of all generations and many events & extras for employees Estimate: Your work is not only seen, but also honored After successful integration, there is the possibility to work day by day in the home office JOBV1_EN