Service Operations Manager (w/m/d)

HENSOLDT is a leading company in the European defence industry with global reach. Located in Taufkirchen near Munich, the company develops complete sensor solutions for defence and security applications. As a technology leader, HENSOLDT is driving the development of defence electronics and optronics and continuously expanding its portfolio on the basis of innovative approaches to data management, robotics and cyber security. Our products can be used in the areas of Space, Air, Land, Sea, Security, Cyber & Information Space. In 2023, HENSOLDT achieved sales of 1.85 billion euros. After the acquisition of ESG GmbH, the company employs about 8,500 employees. HENSOLDT is listed on the Frankfurt Stock Exchange in the MDAX. For the department Customer Services ATC/TRML-4D for ground-based radar systems at the Ulm site at the close date possible, we are looking for a Service Operations Manager (m/d) Applications from younger professionals, who may not yet fulfill all requirements and are motivated for a demanding further development, are very welcome as well. The department Customer Services ATC/TRML-4D is responsible for the Integrated Logistics Support and the subsequent Service Support of our military and civilian customers' systems. As part of the product delivery projects, the ILS managers create the basic on which the Service Operations Manager wants to build the successful ISS contracts.

Development/Update of Service Management Plan Support for the transfer of the systems to the service phase Ensuring the availability and availability of the system with the customer Responsibility for compliance with customer-specific KPIs in accordance with Service Level Agreement (SLA) Responsibility for communication with the customer regarding incidents Definition and documentation of Incidents Reports in the Statusboards act as an interface to the 2nd and 3rd level team Planning and execution of repair operations Creation of service and spare parts offers Control of internal and external partners Service-related management tasks in interdisciplinary product teams throughout the life cycle

Successfully completed studies of engineering, communication technology, electrical engineering, industrial engineering or comparable Experience and knowledge of Service Operations Management are desirable Open for teamwork in the international/multicultural environment negotiation skills with customers and contractors (internal & external) Adaptability to changing customer needs Knowledge of common management tools such as MS Project, SAP, JIRA, Confluence German (flowing) and English (safe for negotiation)

Flexible working hours & work-life balance Remuneration & social benefits Personal and professional development Working atmosphere Health and prevention Mobility & Sustainability