Customer service representative for private clients in Ebersberg (m/f/d)

Account Manager (m/d) in Ebersberg About us: Energy South Bavaria (ESB) forms the ESB Group together with its subsidiaries Energy Networks Bayern and ESB Wärme. With some 450 employees, trainees and trainees, we stand for efficient service, flexible energy products and well-founded market knowledge about gas, eco-flow and heat. 160,000 households, 15,000 business customers, numerous towns and other partners trust us when it comes to fair, secure and personal energy supply. This is why we are investing in renewable energy production and supporting municipalities in the heat transfer and the development of electricity. As a leading regional energy service provider, we have high demands on ourselves and are actively driving the energy transition with innovative projects. In order to meet these demands, we are looking for people who are like us: future-oriented, straight and with the region where we like to live and work.

In this position, you will be able to provide comprehensive advice and support to our private customers on site at our Ebersberg customer centre. With your expertise, you will be able to help our private customers as a trusted contact person and advise them individually in their personal, telefo­cal and written contact. Care and advice: Processing and response of all incoming customer requests via all communication channels Ensuring a complete processing of all customer requests Advice on products, tariffs and contracts Active customer contact by phone, email and letter Personal customer advice on site in the customer centre Case processing: Maintenance and updating of customer and contract data Processing of customer changes, changes of contract and relocations Calculation and verification of deductions and consumption of new and existing customers Testing and correction of counter readings and calculations as well as corrections Customer recovery: Support for sales and marketing activities and cooperation in projects

You have a close commercial training with first experience in customer service, ideally within the energy industry. You communicate customer-oriented throughout all communication channels in writing and orally safe in German A secure handling of the MS Office package is self-contained for you – knowledge in SAP is advantageous You have already demonstrated your empathy and your ability to conflict. Your carefully structured work and team skills complete your profile The position shall be fixed for two years.

A safe workplace with a modern, regional energy provider and service provider A well-founded integration and exciting and challenging tasks Possibilities for professional and personal development Modern IT infrastructure Our Benefits include: Flexible working times Mobile work Occupational pension 30 days holiday and on 24.12. and 31.12. Free EGYM Well Pass JobRad Germany ticket EAP staff support programme Grants (childcare, sick leave, etc.) Canteen