Customer Service Employee (m/f/d)

Processing and testing of customer requests taking into account the contractual claims and assignment of matching products Examination and implementation of personal accounting changes and forwarding of relevant information to the HR area Ensuring the topicality and synchronisation of address, contact and master data in the XAP system Processing of complaints and prioritized special cases (e.g. inquiries from management, board, supervisory board or authorities) Implementation of market communication for inclusion, removal and removal Telephone and written processing of customer requests for contracts, tariffs and invoices Collection, maintenance and updating of customer data Determination of gas-bar feeds and forwarding to the personnel or Pensions

Completed commercial training or comparable qualification Ideally, first professional experience in the energy sector or in the accounting sector Very good knowledge of German in word and writing Communication strength and joy in handling customers Structured, careful and service-oriented operation Safe handling of MS Office and ideal knowledge in XAP Self-organization and team skills

Long-term use in a well-known customer company Over-tariff compensation according to GVP tariff agreement Personal support by our recruiting and MRP team Good integration and modern working environment Option to take over by the customer