NTT DATA Deutschland SE: ServiceNow Senior Solution Consultant (w/m/x)

We are part of NTT DATA, a leading provider of corporate and technology services, AI and digital infrastructure with a turnover of over $30 billion. As a Global Top Employer, NTT DATA manages 75% of Fortune Global 100 companies and develops innovative solutions together with experts in over 70 countries that inspire new ventures and make success visible. We are represented in the DACH region at 15 locations in Germany, Austria and Switzerland. Make this the place where you grow

Your Benefits

• Flexible working hours with sliding time regulation and travel time is working time
• 30 days holiday, in addition are the 24.12. and 31.12. unemployed days
• Sabbatical up to one year possible
• Remote work as well as mobile work possible in EU countries
• Attractive benefits and pay optimization programs: occupational retirement, JobRad, Jobticket, exclusive corporate benefits discounts and much more
• Extensive health and precautionary offers: lengthened payment in case of illness, occupational health care, accident insurance also for leisure accidents worldwide, family service
• Internal and external training opportunities in the NTT DATA Academy with professional training, certification offers, soft-skill training, Udemy access
• Varied Corporate Volunteering opportunities, diverse communities and initiatives (to diversity, equity & inclusion, sustainability and more) with knowledge sharing at eye level
• Team-oriented corporate culture with a lot of design space

Your mission

• Engaged cooperation with customers to meet their specific requirements and challenges as well as advice on the optimal use of the ServiceNow platform to solve these problems
• Creating detailed solution designs that meet customer needs, and using best practices to ensure robust and future-proof implementations
• Supporting implementation projects, including configuration, adaptation and integration of ServiceNow, as well as providing technical knowledge throughout the process
• Implementation of training for end users and administrators to effectively use new systems and provide support and advice after implementation
• Maintaining strong relationships with customers and internal stakeholders to promote trust and communication as well as close cooperation with various departments for smooth implementation
• Ensuring the quality of the implemented solutions and identifying opportunities for improvement to increase efficiency and user satisfaction as well as active tracking of industry trends for innovative approaches

Your skills

• In-depth knowledge of the various modules (e.g. ITSM, ITOM, ITBM, HR Service Delivery) and their functions as well as relevant ServiceNow certifications
• At least five years of experience as a consultant and in ServiceNow-specific development techniques, including scripting with JavaScript, UI Policies, Business Rules and Script Includes
• Ability to translate customer business requirements into technical requirements and design effective solutions based on specific customer needs and business objectives
• Funded knowledge about ITIL principles for the application of best practices in IT service management and for the analysis and optimization of business processes to create added value
• to communicate talent, information clearly and precisely to different stakeholders and to present solutions convincingly in meetings or trainings
• Focus on increasing customer satisfaction through continuous dialogue and feedback as well as ability to collaborate with various departments to develop comprehensive solutions
• As a structured:r team player:in with an enormous own initiative, you have a strong communication skills as well as negotiations-proof German and English skills

With us you have countless possibilities to think big, to act bravely and take responsibility. Create your future in a culture that lives belonging and gives you space for learning and networking. Diversity is an indispensable part of our success and our corporate culture. We look forward to meeting you, free of prejudices regarding gender, gender orientation, age, ethnic and social origin, religion or disability. People with severe disabilities are preferred with the same suitability. Interested? We look forward to your online application!

Tags: Business Consulting, Technical Consulting, DevOps, JavaScript, service management, service management, service management, service management, network management, web service, web service, web service, support, AI, network, system engineer, AI, serviceNow, wireless, ITIL, advisory board Source/Application via: https://www.commsbund.de/jobs/307985/servicenow-senior-solution-consultant-w-strich-x

Short information about the company

At NTT DATA we are working on a future where technology makes our world easier, better and more liveable: the human-centered connected future. It takes people who are willing to enter unknown paths. They are ready to take the digital future into their hands: professionals with pioneering spirit – people like you!

NTT DATA – part of the NTT Group – is Trusted Global Innovator of Business and IT solutions headquartered in Tokyo. We support our customers in their transformation through consulting, industry solutions, business process services, digital and IT-modernization and managed services. With NTT DATA, customers and society can confidently go to the digital future. We are committed to the long-term success of our customers and combine global presence with local customer support in over 50 countries.

NTT DATA offers you many opportunities to develop yourself and go your career path. Values such as equality, community and quality of life are firmly anchored in our culture and are constantly evolving.

Joblocations:

76275 Ettlingen, BADEN_WUERTTEMBERG, GERMANY

38440 Wolfsburg, NETHERLANDS, GERMANY

20457 Hamburg, HAMBURG, GERMANY

10117 Berlin, BERLIN, GERMANY

80807 Munich, BAYERN, GERMANY

51103 Cologne, NORDRHEIN_WESTFALEN, GERMANY

60487 Frankfurt am Main, HESSEN, GERMANY

99091 Erfurt, THUERINGEN, GERMANY

70567 Stuttgart, BADEN_WUERTTEMBERG, GERMANY