Specialist Complaint Management (m/f/d)

UTA Edenred ensures professional mobility across Europe. What is important to us: That you want to move! From now on we are looking for full time: Specialist Complaint Management (all genders)

Efficient processing and analysis of customer complaints at the highest level Own implementation of external and internal communication Interface between customer, supplier and internal departments to ensure smooth running and cooperation Assessment of complaints and development measures to improve the processes and the sustainable reduction of the complaint rate Ensuring data quality through conscientious care of databases, mailboxes and lists to ensure accurate reporting for analysis of trends and optimization potentials

Closed commercial training or comparable qualification as well as experience in a customer- and service-oriented environment Secure handling of MS Office and common IT systems (e.g. Lotus Notes, Salesforce) Embossed numerical and process understanding in combination with analytical thinking Self-responsible and careful operation and high reliability Teamability, rapid understanding and open and positive communication behaviour German and fluent knowledge of English

Shopping Card with monthly €50 Flexible working hours Mobile work