UGW Sales GmbH | Germany | 55xxx, 65xxx Wiesbaden | Permanent position | Part time - flexible / Full time | Published since: 11.03.2026 on stepstone.de
Telephone customer service staff / call centre agents (m/f/d)
UGW Sales GmbH is a subsidiary of UGW AG and has been supporting your customers to successfully market products and services for over 15 years. UGW is an estimated sales partner of many national and international companies with 100 employees in the sales service and more than 20 employees. We want to strengthen our telemarketing team and look for a full-time or part-time employee for our call center in Wiesbaden from May 2026. .
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Your tasks • Your profile • What we offer
You are the first to contact customers in enquiries by phone (inbound) and by email with advice and action to the page Processing of customer requests based on defined standard processes that you present to each customer by your friendly and competent way (outbound) Analysis, testing and customer communication on customer loyalty programs
You bring first experience in the telephone customer management (in/outbound) as well as in the area of telephone complaint and complaint management You have a strong communication strength and have very good knowledge of German in word and writing The handling of MS Office applications, especially Excel, and the application of CRM systems are among your strengths You have fun by telephone customer contact with customer and service-oriented communication (m/w/d), who want to support customers via phone with their concerns, are also welcome You work in full time 5 days a 8 hours and in part time 5 days a 6 hours, also on Saturday (2 - 3 times a month)
A responsible field of responsibility for a well-known retail customer Regulated working hours, in full or part-time, on five days a week from Monday to Saturday; at night and Sunday are not worked A team-oriented environment with flat hierarchies Modern and conveniently located office spaces Water, coffee, fruits, pensions and other corporate benefits A sunny roof terrace for the break between and for our company events
Location
 | UGW Sales GmbH | |
| 65203 Wiesbaden | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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