Customer Service Employee in Order Processing (d/m/f)

For our open position as a customer service employee in order processing (d/m/w) we are looking for you! Start at the Document Management Team and introduce yourself to enable smooth document delivery and process requests from our customers, service providers and other departments. With your kindness and professional commitment, you make the car purchase at Autohero a great experience! As Autohero, the innovative online shop for tested used cars, we are part of the AUTO1 Group, Europe's leading platform for automotive trade. Our innovative platform allows customers to purchase high-quality used cars online conveniently, safely and transparently. AUTO1 Group is Europe's leading digital automotive platform. As a dynamic technology company, we are revolutionizing the automotive industry with our brands wekaufendeinauto.de, AUTO1.com and Autohero. Our 6,000 people strong team works with the mission to make Europe-wide trade and transport for our customers as fast and stress-free as possible. Grow beyond you and shape the future of car trade with us.

Keep the professional overview in the team, design process optimizations and keep Sylvia, our Team Lead, back free Take over the operational document management of our vehicle inventory and independently tax the processing of the document delivery Monitor the complete process and ensure complete receipt of documents to guarantee a smooth process Be the first contact person for our customers about questions about vehicle documents and short-term identifiers Through skillful coordination, you will ensure timely delivery to our customers and perform fault diagnosis in delays You act as a communicative interface between our customers, internal departments and external partners Get an overview of the upcoming tasks at any time and set priorities in the team You help our customers get their new car as soon as possible - with our unique glass truck, right up to the front door!

Closed commercial training and first assistance experience or experience in managing a team are of advantage Ideally, you have already gained first experience in the field of private customer care in e-commerce, document management, in the automotive sector or a digital environment You have detectable successes in process development and optimization You have fun at customer contact and have a structured, reliable and solution-oriented way of working Teamplay and Hands-on mentality characterize you Communication talent - text-proof, word-oriented and contact-strong in German and English as well as a safe handling of Google Workspace Tools (Sheets, Gmail, Calendar etc.)

Homeoffice: we offer you the opportunity to work from home by appointment up to 3 days a week 100% remote, you should live outside Berlin Modern IT equipment & IT support Attractive and market-oriented salary We appreciate open communication and good results more than a dress code Discounts on well-known brands and discounts on our entire vehicle inventory for you, your family and your friends Join our application portal and develop the best way to buy and sell cars with us! You do not meet 100% all the requirements for the profile you are looking for? Don't worry. We offer challenges to learn from it and place for growth. We live an open culture and are committed to conventions such as the Siezen or a dress code. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or other grounds of discrimination. For reasons of better legibility, the simultaneous use of the language forms is dispensed with male, female and divers. .