Customer Service Clerk (m/f/d)

Personal, telephone and written advice from our customers on invoices, tariffs and contracts Processing of contract requests and notifications clarification of complaints and development of customer-oriented solutions Maintenance and processing of customer data in the systems used Close cooperation with adjacent specialist departments

Successfully completed commercial training or a comparable qualification Experience in customer service and customer consulting, ideally in an energy supply company Impressed communication skills and rapid understanding, even in solving critical customer situations Embossed service and customer orientation as well as reliable and independent operation Secure handling of MS Office (Word, Excel, Outlook) and SAP IS-U

Crisis-proof workplace in public service with remuneration according to TV-V – the grouping is transparent and gender-neutral, maximum up to the 7 TV-V pay group, with the specific grouping and level allocation based on personal qualifications and professional experience Annual special payment and occupational pensions incl. ZVK additional supply 30 days holiday as well as additional free days on Christmas Eve and New Year's Eve, plus paid special days 39 hours week, spread over 4.5 days Joint team events, summer festival and Christmas celebrations Service leasing Free charging options for electric vehicles and pedelec batteries Corporate Benefits with special conditions and employee rates for electricity and gas