Die Autobahn GmbH des Bundes | Germany | 01xxx, 10xxx, 14xxx, 13xxx, 12xxx, 11xxx, 60xxx, 45xxx, 65xxx Frankfurt am Main, Dresden, Berlin, Essen | Permanent position | Full time / Home office | Published since: 15.02.2026 on stepstone.de
IT Incident Manager (m/f/d)
With its cloud-first strategy, Autobahn GmbH takes a leading role in digitalization. The locations of the motorway were digitally connected thanks to the development of a powerful multi-ustility network. The aim is also to fully digitize traffic planning and control. IT is a key driver of efficient processes and the digital future of mobility. Are you ready to help shape the highway as part of the critical infrastructure on the IT side with your IT expertise? Become part of our team and shape the future of the highway together with us! To support our team in the IT Service Processes department, we are looking for you as IT Incident Manager (w/m/d). .
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Your tasks • Your profile • What we offer
Responsible for design, automation, care and continuous improvement of the Incident Management Process Ensuring effectiveness and efficiency in handling requests to ensure user satisfaction Definition of key figures (KPI) for controlling and checking the process and regular measurements based on the agreed KPIs and deriving optimization potentials Support of the team management IT service processes in preparing and preparing the morning meeting of all currently open IT institutions Development and introduction of necessary measures to prevent recurring IT incidents Incident reporting and ensuring the quality of documentation
successfully completed academic studies with a focus on computer science, business informatics, administrative informatics, IT management or BWL with a minor computer science or comparable qualifications, knowledge and experience Professional experience in ITSM with focus on IT-Incident Management Good knowledge of common standards and best practices in ITSM with certifications in ITIL 4, COBIT 5; an advantage is also a basic certification in project management safe handling in ITSM tools, such as ServiceNow, BMC or HP Service Manager very good knowledge of German in word and writing That would be desirable: successfully completed academic studies with a focus on computer science, business informatics, administrative informatics, IT management or BWL with a minor computer science or comparable qualifications, knowledge and experience Professional experience in ITSM with focus on IT-Incident Management Good knowledge of common standards and best practices in ITSM with certifications in ITIL 4, COBIT 5; an advantage is also a basic certification in project management safe handling in ITSM tools, such as ServiceNow, BMC or HP Service Manager
Security & FairnessAs a federal company, we offer you a safe workplace and equal opportunities in an esteeming team.
Family & Leisure Connect work, family and leisure – thanks to flexible working hours and support in different situations of life.
Personal MobilityOb Jobticket, hybrid work or personal training – with us you are coming forward.
Financial advantagesWith asset-effective services and occupational pensions, we also think of your future.
Health offerings such as ergonomic workstations or lifestyle coaching focus on people.
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Location
 | Die Autobahn GmbH des Bundes | |
| Frankfurt am Main, Dresden, Berlin, Essen | ||
| Germany |
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