Service Level Manager Information/Communication Technology (m/w/d)

Bonjour, Servus, Grüezi and Hello, we are SPIE Germany Switzerland Austria. We - these are 20,000 technology enthusiasts at 250 locations in Germany, Switzerland, Austria and beyond, which together with our customers make themselves strong for a climate-friendly and digital future. With our extensive expertise and enthusiasm for technical service we give the best for our customers - every day, in every project. SPIE Germany Switzerland Austria is a company unit of the SPIE Group, the independent European market leader for multi-technical services in the fields of energy and communication. More information: About us We are looking for a Service Level Manager (m/w/d) at the next possible time in the ICS division Service Level Manager (m/w/d) Place of use: Erfurt Reference number: 2025-0974 Working time: Full time

They control compliance with the agreed customer service level agreements (SLA) and, if necessary, initiate appropriate escalations. You are the first contact for our VIP customers on all business questions. They prepare service reports/quality reviews for our customers and our service organization and present them to the respective clients. They coordinate operational customer requirements and their implementation process. They support the introduction, implementation and continuous improvement of IT services at the end customer and within the service organization. They examine the feasibility of operational customer requirements and develop, if necessary, possible implementation options together with the departments involved. They observe and act according to economic and contractual conditions and principles. They coordinate our technical service specialists and, if necessary, service partners within the framework of the end customers and operating processes you are responsible for.

They are a dedicated “career” who likes to work independently and customer-oriented in a varied and technically oriented environment. You have a completed technical training or experience in the IT or TK environment – Alternatively, you have a commercial training and a high affinity or Experience in the ITK environment. You have already gained experience in direct customer contact and also know how to deal with difficult situations routined. You are safe to use the current MS tools, to professionally depict evaluations and customer communication. You like to work in the team. You think analytical. They are responsible and an organizational institution. You always want to develop in your subject. They act independently and independently.

Reliability: unlimited employment in a modern environment in a crisis-proof and growing company Work-Life-Balance: flexible working hours, 30 days vacation and the possibility of home office for reconciliation of leisure, family and profession Development opportunities and perspectives: individual development opportunities through training and further training as well as varied tasks Responsibility: a culture with flat hierarchies, where you will enjoy full confidence from the first day and take responsibility Other lucrative benefits: attractive remuneration, private car service, employee share program (by our group membership to the SPIE), contribution to the company's retirement provision, employee recommendation program and corporate benefits (rebate at many brands and shops of any direction) JOBV1_EN