Call Center Agent / Career Changer Customer Service (m/w/d)

From business intelligence to logistics. From e-commerce to financial services. From startup to corporate headquarters. From Germany to the world: In the Otto Group you will find various companies and fields of activity. Career in an Otto Group company means facing the opportunities and challenges of the digital age. Self-responsibility, self-responsibility and commitment are important to us. We are looking for colleagues who have fun and courage to put new ideas into action and to actively shape the digital future. We offer you exciting tasks with the future. But who are we? We are the service center for financial services of Hanseatic Bank and if you first meet us, you immediately notice that something is different. We duce out of conviction, always work at eye level and can rely on each other. With our Hands-on mentality, we pack topics directly and pragmatically. So touch, try out and become part of the Hanseatic Service Center! Join over 500 other employees to make Hanseatic Bank a digital bank. Your future colleagues are the first point of contact for our customers and take on varied tasks in credit and deposit management. By the way, we are the subsidiary of two globally successful companies, the Société Générale and the Otto Group.

Our customer service is responsible for the care of our existing customers, our sales partners and the interested parties. Do you want to inspire customers and have fun on telephoneing and handling? You like working in a team and a good working environment is very important to you? Then you are at the right place with us: On the phone you offer our customers help and find a suitable solution. You will discuss the incoming concerns of our customers as closely as possible and advise our customers on their technical questions about our products. You are responsible for the written requests for information via the respective channels. Your task also includes the varied expertise.

Must-have: You bring a completed training, e.g. in the commercial sector, in the retail sector, in the hotel industry or comparable to. More important than your training course, however, is your motivation and joy in dealing with people you want to actively contribute to us. You have the customer service in the blood, are solution-oriented and love to help others. You have good knowledge of German and a secure expression in word and writing. You are ready to work in shiftwork Monday to Friday between 8am and 5pm. Nice-to-have: Bank-specific basic knowledge is of advantage, but no need.

We would like to inspire not only our customers, but also our colleagues. How do we do that? With the ability to take responsibility, implement your own ideas and many attractive offers. We are convinced Flexible working hours, Sabbatical and Activity Based Working Various training opportunities, digital learning platforms and microtraining Duz culture, lived feedback mentality, co-working area, social spaces and corporate events Various sports, massages, Mental Health Coaching, Campus Café with discounted food, free fruits and drinks Personnel discount at OTTO, numerous corporate benefits, employee offers such as the free GoldCard and Christmas money Discounted HVV Germany ticket, free parking, e-store columns, covered bicycle parking and JobRad

Equal opportunities and diversity among us: Equal opportunities for all is a must for us: we are actively engaged in diversity and discrimination. You as a human being, with your talents and your uniqueness, are at the heart of the Hanseatic Bank – no matter where you come from, who you love or what you believe in. The job is also possible in parttime from 30 hours a week. .