SHK master craftsman/ technician in the support office (m/f/d)

Responsibility for 2nd-Level Field support to ensure fast and customer-oriented solution finding in national and international markets Active support of our sales companies in technical issues, complaints and service cases with the aim of high customer satisfaction Professional acceptance, structured processing and transparent documentation of service cases and customer feedback worldwide Customer-oriented analysis and coordination of complaints in close coordination with quality management, product development and relevant disciplines Assessment and final processing of complaints and communication of results to our international markets Implementation of technical training and knowledge transfer for internal and external partners in German and English Working in interdisciplinary project groups to continuously improve our products, services and processes Introducing customer and market perspectives at FMEAs taking into account market and customer requirements Assessment of external expert advice from customer perspective to ensure sound and comprehensible decisions Early detection of trends and risks through structured evaluation of Field Feedback and Field Acceptance Tests (“Early Warning”) Active use and continuous development of digital and remote service solutions Care and further development of error catalogs and knowledge management for the responsible product groups Continuous optimization of complaint management and field service processes with focus on customer benefits and efficiency

Completely crafted training in the SHK area, ideally complemented by a further education to the master (m/w/d), technician (m/w/d) or a study of building, utility or sanitary technology. a comparable qualification Multiannual professional experience in the technical environment, ideally in techn. Service or complaint management Safe handling of current MS Office applications Good knowledge of English in word and writing, preferably with a technical focus Embossed analytical skills and a structured and solution-oriented way of working High customer and service orientation as well as pleasure in working with international contacts Communication strength, safe occurrence and enforcement capability Own initiative, sense of responsibility and team spirit

30 days off Occupational pension Cycling leasing Feedback talks Fitness facilities Flexible working hours Health Day Homeoffice Canteen Massage Employee discount Sports activities Team events Assets