IT-Mitarbeiter im 2nd Level Support (m/f/d)

For the qualitative provision of technical solutions to our hardware-related problems, you process the support requests from 1st level support by phone and in writing. You manage and prioritize hardware support tickets to ensure a timely solution, and perform accurate documentation of steps and solutions. By creating knowledge-based articles, you help solve frequently occurring hardware problems and improve the overall efficiency of the support. Furthermore, you support our customers and customers in technical questions and ensure a high level of satisfaction through quick and competent help. You work closely with other teams to solve complex problems and continuously improve the quality of our hardware support services.

You have completed IT training, e.g. as a specialist (m/w/d), IT technician (m/w/d), IT system electronics (m/w/d), or brings a comparable qualification. (m/w/d) with relevant professional experience in the diagnosis and elimination of hardware problems are also welcome. You are familiar with ticket systems and IT service management tools. You are convinced by your team capacity, have pronounced analytical problem solving capabilities and have a highly customer-oriented approach. Negotiating German skills complete your profile.

You can expect from us: Corporate Benefits: Use attractive discounts for employees and benefits from various partners and suppliers. Work-Life-Balance: Use our job-bike leasing offer, grant membership in a co-operating gym and/or our various training programs to find the sporting balance to work. Continuing training: Use individual training to expand your skills and continuously develop yourself. Occupational pension provision: Use the possibility of an occupational pension provision to secure your future. Mobile Work: Work flexibly on two days per week remote and on 3 days on site. Diversity is part of CGM! We look forward to your application regardless of disability, gender, nationality, ethnic and social origin, religion, age and sexual orientation and identity. .