Referent (m/w/d) KundenService

You want to develop professionally and find a new challenge with responsibility? Become a consultant (m/w/d) CustomerService and become a member of our team at Butzbach site! In addition, our team and work with us to continuously improve service quality by introducing new ideas that support managers and support service consultants (m/w/d). Customer satisfaction is our highest good. Together we create values that convince in the long term. Your expertise and commitment make the difference! You work independently and flexibly, shape your everyday work and introduce your strengths into a team that communicates at eye level and raises appreciation. If this sounds exciting for you, we look forward to your application!

Your tasks: You are responsible for developing and implementing an efficiency strategy in the Customer Service of Sparkasse Oberhessen As part of process optimization, you will check existing procedures and develop them to optimize customer service processes Excellence in Execution You support the CustomerService team on its own initiative on its way to become better daily – for example through training and coaching as well as through the clarification and processing of professional questions You use your know-how to further develop technical applications and knowledge databases and stay at the digital pulse of time You implement regulatory requirements in CustomerService

Your profile: You bring a successfully completed training to the bank clerk (m/w/d) or alternatively a successfully completed study with a focus on banking You have at least. 2 years of experience in stationary and/or telephone customersService at a credit institution and would like to expand it further Safe handling of OSPlus / OSPlus neo is desirable You are convinced by a self-sponsored operation and a high degree of organizational ability, stress resistance and service orientation Very good communication skills in word and writing complete your profile

What we offer you: Attractive compensation package (TVöD-S) and attractive benefits Occupational pension Flexible working hours in full and parttime Job-Rad offer Versatile training offers 32+ days off, on 24.& 31.12 free Possibility of mobile work Employee bank (special conditions) Employee discount (Corporate Benefits) Operational health management Open and team-oriented corporate culture

Disabled persons are preferentially hired under the applicable statutory provisions for the same suitability and qualification. In all areas where women are underrepresented, Sparkasse Oberhessen seeks to increase the proportion of women in accordance with the Hessian Equality Act (HGIG). Therefore, women's applications are particularly welcome. Please send us applications exclusively online via our application form. Thank you. .