Engineering Manager of Service & Support Engineers in West and Central Germany (m/f/d)

Location: 51149 Köln | Contract type: Full/Part-Time, terminated | Job-ID: 953882

Service & Support Engineers Engineering Manager (m/w/d)

Welcome to the Home of IT

REWE digital is the home for everyone who writes IT on the flag. Here you belong when you are future thinker, IT specialist:in, software developer, UXler:in, SAP expert:in, system admin, technician:in, anything in between or something completely different. Main thing You feel at home in the digital world.

Your new home is the team of engineering managers in the specialist domains of stationary retail. With our IT solutions, we digitize, standardize and mobilize the work processes for our employees in our markets and create real added value.

As an Engineering Manager of Service & Support Engineers, you will lead employees who ensure both 2nd Level Support and Field Service in the markets in the regions. In our continuously changing organization, you support each individual and ensure individual further development.

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Tasks that keep you Your focus is on all employee topics in close cooperation with the Service Manager:innen. While the professional control takes place regionally, you are the first contact person for your employees: both with all personal concerns – from work contract to certificate. You are responsible for the appropriate use and continuous further development of the employees: inside. You use performance management, coaching and moderation to identify talents, promote them and actively accompany development. You run the Service & Support teams in the West and Central Germany regions and ensure close cooperation and effective leadership through regular presence at the locations. Together with HR and the Service Manager, you are responsible for the Recruiting Process for Service & Support Engineers – from demand clarification to successful occupation. You are planning and responsible for structured onboardings that enable new employees to start successfully and quickly. Promoting open feedback and constructive error culture as an integral part of leadership work. Building structures and spaces for sustainable knowledge transfer within the teams as well as within the guild of Engineering Managers:inside. You bear the commercial responsibility for personnel costs and establish a targeted and appropriate cost controlling.

Features that make you feel: You convince as a leader with high social competence, strong team skills and very good communication skills. With your open, authentic appearance, you live Servant Leadership in everyday work. You bring experience in 2nd Level Support and/or Field Service, know common tools and methods, and enjoy developing people in their role as a Service & Support Engineer. Ideally, you have already gained first experience in recruiting, in employee management and in personnel development. You are interested in developing an innovative technology organization and bringing enthusiasm for modern working methods such as Agile or Lean from your own practice. You bring travel readiness and have a valid car guide ticket. We require very good German and good English skills due to our company language.

Basics that make life even better: Your life-work integration through flexible working hours, mobile work, 30 days vacation + regional customs days, off-time models (sabbatical, nursing time etc.) and farm kindergarten. More time for you – use the possibility of up to two additional weeks of leisure per year; individually planable, in consultation with your team flexibly redeemable. We're investing in your future. With your annual training budget of about €2,000 you can learn about your individual skills development. So stay curious and collect on our own learning platform, the 'IT Learning Hub', at specialist conferences, in specialist books or in one of many free workshops from our Learning Canvas new input for you and us all. Updates for you at in-house workshops and events, such as the Hackathon and Tech Talks as well as weekly stand-ups, regular Tech All-Hands and Open Door formats. Your design playroom in co-determining your hardware (MacBooks, ThinkPads) and operating system (MacOS, Linux, Windows) - enjoy a modern IT equipment as well as a broad and innovative tech stack. Your impact because you develop applications and services for millions of people - with over 1 billion records daily, over 6 million mobile phones, 32,000 cash registers or in 7,300 markets. Your relaxed work path with the discounted Germany ticket, a job bike and parking right outside the door. Our networks like DITO - different together, SHINE, f.ernetzt, WomEngineers @REWE digital as well as Women's Drive make us a colorful community and support you in your personal development. Benefits of a group for you, e.g. in the form of discounts at REWE, PENNY, toom Baumarkt and DERTOUR Group, a comprehensive healthcare service, a support for your pension in the form of asset-effective services and REWE Pensionskasse, special services such as holiday and Christmas money, etc.

For more information, see rewe-digital.com.

We look forward to your online application with your availability and salary presentation. We cannot send back application documents in paper form.

You have questions about this position (Job ID: 953882)? Then register with our application hotline at 0221 149-7110.

We stress that all people - regardless of gender/sex identity, ethnic origin and nationality, social origin, religion/worldview, physical and mental abilities, age as well as sexual orientation or other individual characteristics - are equally welcome.