Service-Desk Spezialist/-in (m/w/d)

Service-Desk Specialist (m/w/d) We are looking for you for the School Administration Office of the Landeshauptstadt Stuttgart. The posts must be occupied without delay. With more than 1,000 employees, the school administration office fulfills all the school support tasks for the approximately 150 urban schools of all kinds. We create the framework for a future-oriented Stuttgart school landscape and provide a high-quality school offer. The IT-Competence Center Schools is the operator of pedagogical school IT and central IT service providers for urban schools. In the coming years, the comprehensive digitalization of all Stuttgart schools will be promoted. A key role is the support of the schools' hardware and software as well as the internal administration of the school administration office by the Service Desk.

Acceptance (telephone, mail, fax), processing and forwarding of incidents and service requests with ARS Remedy and BMC Helix First and management of Incidents (1st and 2nd levels) for hardware and software in the Windows and MS Office environment, ASV-BW and IBM Notes by remote support in the administration network First Solution and Processing of Incidents and Inquiries (1st and 2nd levels) in Apple Management Solution Jamf Pro and Apple School Manager Administration and Data Care in ARS Remedy, BMC Helix, IBM Notes, Windows-Active Directory Support in the development, documentation and maintenance of internal processes A change or addition of the area of responsibility remains.

completed university degree in the field of infor­mation or in a comparable course In principle, applicants with a completed training in the IT sector (e.g. professional informatics or comparable) as well as relevant professional experience are also eligible. good knowledge of hardware and software as well as network technology Knowledge and professional experience in the Service Desk, including Windows Server Active Directory, in the management of mobile devices in an MDM, as well as knowledge in ITIL independent and result-oriented work, as well as the ability and interest to work in changing tasks with IT-related work Empathy for the concerns of the user circle, communication strength, rhetorical skills and team skills very good knowledge of German in word and writing

a modern workplace in the middle of Stuttgart Work-life balance through flexible working-time models and the possibility to work mobile or home office personal and professional development through our EducationCampus Health management and sports a free Germany ticket for the ÖPNV the bicycle leasing offer ''StuttRad'' Occupational pensions and special annual payment Stuttgart allowance for employees – up to €150 per month attractive personal apartments in the city of Stuttgart discounted lunch We offer you a place of the pay group 10 TVöD. .