Complaint management clerk for customers and service (m/f/d)

Looking for a new career chance? Here you will find her.

For more than 60 years, we have been developing packaging solutions that help people around the world.

But we are not just about technology: You are the people who make the difference with us. With passion, ideas and team spirit, we create new ways of security of supply in over 50 countries worldwide.

In order to run machines, warehouses are efficient, and projects are implemented as planned, we need people who have an overview and let actions speak.

You make sure that we meet our quality standards on our machines and lines and expand them more and more - from the individual & purchase part to the finished machine and plant.

Own-responsible control and holistic processing of incoming customer complaints concerning quality-relevant fault images. Self-fulfilment of well-founded plausibility and completeness checks of the data received by internal and external stakeholders. Detailed analysis of fault images taking into account technical specifications, standards and quality requirements. Responsibility for qualified assessment of complaints based on internal guidelines, contractual agreements and quality standards Proactive coordination and coordination with interdisciplinary specialist departments (in particular assembly, technology and manufacturing) on the causes clarification. Recruitment, critical assessment and compilation of expert opinions on decision-making. Introduction and control of effective corrective measures taking into account technical, economic and terminological conditions. Reliable management of all quality records, comprehensive documentation of test results and quality-relevant reports in Dynamics 365. Independent and binding decision on the recognition or rejection of customer complaints. Introduction, care and reporting of corresponding KPI ́s for the focus analysis and effectiveness testing of necessary adjustment measures. Binding communication and representation of the decisions made to internal and external stakeholders and disclosure of the information to the responsible bodies for communication to the customer. Representation of the “Reclamation and Supplier Management” function to maintain a stable and smooth QS workflow.

Commercial training (industrial trader/woman or other) or technical training required with commercial understanding Professional experience in the field of customer service / complaint management ideally in machine or plant engineering Professional experience in the field of complaint processing Knowledge of quality methods (e.g. 8D, Ishikawa, FMEA, SPC) Experience with ERP systems and the M365 environment (Ideal: Microsoft Dynamics 365, Power BI) Embossed technical understanding and analytical thinking Knowledge of test processes, means and methods of advantage Knowledge of manufacturing and surface processes of advantage Secure German - and English in word and writing Basic quality awareness Communication strength, enforcing ability and structured functioning Safe and targeted handling of complaint cases of any origin. courtesy, binding and secure appearance to suppliers and customers. Experience with technical drawings and corresponding software Team skills Loadability and flexibility Responsibility and cost awareness

Attractive salary: Includes attractive supplements for overtime and Saturday work as well as sliding time account. Social benefits: Enjoy a 30-day holiday, a job bike, a grant-aided canteen and a subsidy for occupational pensions. Security: stable, growing company in growing market Focus on your further development: Benefit from extensive further education and the ROVEMA Academy to develop your potential. Team spirit: A motivated team that supports you and places value on partnership cooperation and celebrates joint corporate celebrations Welcome to how you are: diversity and openness shape our corporate culture. .