Komm.ONE | Germany | 70xxx, 79xxx, 76xxx, 74xxx, 72xxx, 69xxx, 89xxx Stuttgart, Heilbronn, Freiburg, Heidelberg, Karlsruhe, Ulm, Reutlingen | Permanent position | Part time - flexible / Full time / Home office | Published since: 27.08.2025 on stepstone.de
Service Desk Analyst (f/m/d) full-time and part-time
The Komm.ONE is the largest IT service provider for the public sector in Baden-Württemberg. As a partner in digitalization, we shape the future of municipalities and public administration. Around 2,200 employees develop innovative and future-proof IT solutions for the benefit of citizens and society at seven locations. Also find the perfect new workplace with the security and appeal of the public service. Service Desk Analyst (w/m/d) (in Stuttgart, Heilbronn, Freiburg, Heidelberg, Karlsruhe, Ulm or Reutlingen) JOBV1_EN
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Your tasks • Your profile • What we offer
The Komm.ONE is the largest IT service provider for the public sector in Baden-Württemberg. As a partner in digitalization, we shape the future of municipalities and public administration. Around 2,200 employees develop innovative and future-proof IT solutions for the benefit of citizens and society at seven locations. Also find the perfect new workplace with the security and appeal of the public service. Service Desk Analyst (w/m/d) (in Stuttgart, Heilbronn, Freiburg, Heidelberg, Karlsruhe, Ulm or Reutlingen)
First contact person (w/m/d) Recording and analysis of enquiries, ideally direct response to enquiries (1st level support) Working to optimize our processes and documentation Ensuring customer satisfaction through optimal support within our service levels
Training Kaufmann (w/m/d) für Bürokommunikation, IT-Systemkaufmann (w/m/d), administrative specialist (w/m/d) or a comparable training or Professional experience Customer-oriented service confession 1st Level Support Experience Knowledge and experience in (communal) finance, ideally SAP We like to give you a chance You are a friendly communications talent and are happy to call
An unlimited and future-proof setting at the largest municipal IT service provider in Baden-Württemberg A responsible activity in a friendly and committed team Possibilities for part-time employment and working at seven locations in Baden-Württemberg are possible depending on the position and arrangement Work-Life-Balance with flexible working time models without core working time incl. generous Homeoffice Regulation Paten concept for fast and sustainable incorporation Promoting professional development through targeted training and good opportunities for promotion Attractive occupational pensions, special annual payments and performance-oriented payment Health management, fitness program, bicycle leasing and many more offers The place is rated according to EG09a TVöD. A corresponding grouping is possible, provided that the personal and tariff conditions exist JOBV1_EN
Company location
Location
 | Komm.ONE | |
| Stuttgart, Heilbronn, Freiburg, Heidelberg, Karlsruhe, Ulm, Reutlingen | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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