System Administrator / Junior Consultant – with the goal of Team Leader Support (m/f/d)

Your role: For our team we are looking for a system administrator / junior consultant who not only processes tickets but actively thinks. You support our customers in day-to-day business, find pragmatic solutions and help us to ensure that IT runs reliably. If you want responsibility, speed, and an environment where you can really move things, this fits very well.

As a system administrator / Junior Consultant, you are the first point of contact for our customers and with your solution-oriented and friendly way of achieving high customer satisfaction. You work closely with our consulting and sales team and actively contribute to the further development of our support processes / portfolio. With increasing experience, you gradually take on more responsibility, right up to the leadership of your own support team.

Your tasks:

Consumption, analysis and processing of support requests (1st and 2nd levels) Ensuring high customer satisfaction through fast and competent solutions Documentation and tracking of tickets in the support system Support in the introduction of new services and tools Active support of the consulting team in customer projects and technical workshops Close cooperation with consulting, sales and purchasing to provide holistic solutions for customers Perspective:Building, Coaching and Leadership of a Support Team Further development of support strategy and processes Responsibility for quality assurance and prioritization of support requests

That's what you bring:

Complete training in IT or comparable qualification First experiences in IT support or Helpdesk environment Joy in customer contact and high service orientation Analytical thinking, structured working and hands-on mentality Communication strength, team skills and enthusiasm for technology Experience with Microsoft 365 and Intune [For the development of team leader] willingness to take over leadership responsibility and develop yourself personally and professionally

Your benefits:

Targeted integration and promotion with clear development perspective to team leader Modern work equipment and flexible work possibilities Self-responsible work with a lot of design space Flat hierarchies and a friendly, open team Annual training budget for certifications, trainings and workshops Microsoft Visual Studio Professional subscription for your personal development A growing company where you can take responsibility and shape it