Kassenärztliche Vereinigung Niedersachsen | Germany | 30xxx Hannover | Permanent position | Part time - flexible / Full time / Home office | Published since: 30.12.2025 on stepstone.de
Head of Internal IT Customer Service (m/f/d)
Germany has the best health system in the world. In order for this to remain the case, we will ensure that 700 colleagues from the Kassenarzt Vereinigung Niedersachsen, in short KVN, provide the low-altitude supply of contractors (m/w/d) and psychotherapists (m/w/d). In addition, we represent their interests towards the health insurance companies and politics and advise them in all matters relating to the establishment, management and settlement. Innovative and forward-looking digital solutions play a central role in this, which is why we are currently working with about 100 specialists in our IT, a trend increasing. They work with complex databases and self-developed software solutions. Are you looking for a new challenge in IT? Then support us at our Hannover location
The job is part-time but full-time. .
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Your tasks • Your profile • What we offer
You assume the professional and personal responsibility in the field of internal IT customer service and ensure efficient processing of service requests and fault messages. You monitor and coordinate the incident processing and take over the deployment planning and organization in the field. At the Active Directory administration, you support, you plan the service visits in our district offices and coordinate the roll-out of soft and hardware. In case of urgent support topics, you keep the overview and increase customer satisfaction sustainably by expert, solution-oriented approach. You document structured in the ticket system and ensure continuous process optimization.
You have studied in the IT field (e.g. business informatics). For this demanding activity you have multi-year leadership and professional experience in the IT environment, ideally in IT-first-level support. We require good knowledge of Microsoft's IT infrastructure, ticket systems, Active Directory and standard software solutions. You have experience in controlling and reporting tasks and are familiar with ITIL processes, corresponding certificates are advantageous. Ideally, you have experience in designing and creating work processes. Customer orientation, self-initiative and solution-oriented work are what you distinguish. Also under time pressure and supplement service requests and IT support tickets.
We offer you a safe, modern workplace with the benefits of public service. Work-life balance is not just a word with us. We work with a flexible sliding time model without core working time and, if necessary, also in the home office. There is hardly any travel activity. We would like to secure you here and now for tomorrow and provide you with building blocks for occupational retirement. Our offices are centrally located near the main railway station in the heart of Hanover. We offer a modern IT landscape and a completely virtualized system landscape based on Linux and MS Windows operating systems. These and other benefits can be found on our career page. .
Location
 | Kassenärztliche Vereinigung Niedersachsen | |
| 30175 Hannover | ||
| Germany |
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