Service Delivery Manager (w/m/d)

With over 15,000 employees, we are one of the most successful IT companies and market leaders in our industry. The combination of direct sales of IT products with comprehensive system house services makes us a forward-looking IT partner for medium-sized companies, corporations and contractors. We are at home all over Europe and always close.

You blossom in your mission, for:

• You take responsibility when it comes to providing services and services according to customer agreements.
• You always keep our economic goals as well as the changing customer requirements or operational possibilities in mind.
• You understand the IT management of our customer as a central contact person and at the same time as a solution provider.
• You also monitor the quality and compliance of the services to be provided by KPI's and agreed Service Level Agreements.
• Your activity includes regular voting meetings with our customer, in which you ensure the continuous quality of our services.

Your skills? More than interesting:

• Complete training as a specialist:in or a comparable qualification, alternatively professional experience in service delivery management
• Experience with IT service processes and the implementation of demanding services and knowledge in the field of IT Workplace Services
• Ideally one or more ITIL certifications
• Very good German knowledge
• Personally, we especially like your team skills, communication strength, high service and customer orientation as well as your sense of responsibility in providing our services to customers.

You deserve real added value. Look forward to:

• Further development: With an extensive range of Bechtle Academy, individual career planning, expert: in-house and management programs, manufacturer certifications and much more, you are constantly developing and never standing.
• Flexibility: Depending on the task and in coordination with your manager, there is the possibility to customize your working time and work place.
• All-round careless package: Your future is important to us. This shows our attractive occupational disability insurance as well as our occupational pensions with a grant of up to 100 percent.
• 30 days holiday: 6 weeks free time that you can use to relax, relax, travel and feet.
• Modern Workplace: At the workplace of the future you receive the latest technology equipment and work in an innovative working environment.
• Onboarding: Our comprehensive introduction event MIKADO, a training plan individually tailored to your role, and a personal contact person ensure your perfect start with us.
• Security: As a future-oriented employer, you benefit from a secure and unlimited employment.

This is what awaits you at Bechtle IT-Systemhaus Mannheim: At our attractive location, more than 350 colleagues work:insides, they bring well-founded expertise and excellent networks as well as fresh impulses and approaches. How you doing? Through a healthy mix of long-term employees, career starters and trainees. A trusted atmosphere, combined with high degrees of freedom and a lot of responsibility as well as an attractive office building with modern workplace equipment provide the perfect basis for this.

Tabea Oehmig | Recruiting | +[for phone number see the original ad]

Joblocations:

68219 Mannheim, Bechtle Platz 1, BADEN_WUERTTEMBERG, GERMANY

60306 Frankfurt am Main, HESSEN, GERMANY