Customer Service Employee / Customer Service Representative in the Office (m/f/d)

Who we are Robertet is a world leader in aromas, perfumes and natural ingredients, with over 175 years of experience and a clear vision for the future. Founded in the French Grasse, the home of Haute Parfumerie, we combine tradition with innovation to create sustainable and high-quality solutions.

Today, Robertet is represented in more than 50 countries. What drives us? Creativity, excellence and strong commitment to nature, sustainability and communities.

Become part of Robertet GmbH and shape an international, modern and value-adding working world as Customer Service Consultant (m/w/d)

Support and coordination of your own customer service customer portfolio Frictionless order processing in close coordination with the headquarters in France Support for sales services in exciting projects Close cooperation with the German Foreign Service and colleagues in France First point of contact for customers:

Very good knowledge of German and English, French of advantage Complete study or relevant professional experience International experience (e.g. semester abroad/activity) desirable Experience with French companies Embossed analytical skills and understanding of complex relationships Secure handling of MS Office (Outlook, Word, Excel, PowerPoint) Independent, structured and reliable operation Organizational strength and good time management Friendly and professional appearance discretion, integrity and loyalty High service orientation and team skills team spirit, initiative and openness for new

Why Robertet? Because we believe in common growth. At Robertet you work in an open, international environment where ideas count, people are at the heart and innovation is actively lived. What awaits you: A collaborative team with real passion Sustainability as an integral part of our DNA Development opportunities for your personal and professional future Significant projects with global impact Flexible working model: 2 days home office per week Two weeks a year to work on mobile (optional) Digital time recording with core work time (08:30–17:30, 45 minutes lunch break) Career & development: Individual further development Perspectives in the sales environment, e.g. account management Our working culture & philosophy: Intercultural, multilingual team Unlimited full-time job (3 months sample time) Valuable atmosphere with flat hierarchies and short paths Modern, dynamic corporate culture with du-culture Collaborative and strong team spirit Average team membership of about 8 years Very good Kununu rating (4,4/5) Varied B2B industry Structured feedback and target talks (2× annually) Modern office spaces in the south of Cologne Sustainable working through digital processes Ergonomic jobs ( height adjustable tables, individual chairs) Small family team (12 people) with daily exchange with France Other Benefits: Grant for Urban Sports Club membership Free snacks & drinks in the office (fruit, coffee, tea, food supplements) Garden with sunbeds and picnic bench for breaks Regular company and team events Future-oriented training, e.g. in the field of AI