(Senior) Manager Technical Services (m/f/d)

As Manager Technical Services, you will take on the strategic, organizational and operational management of the technical/IT-oriented field service with a special focus on rollouts, end-customer interference, repair and warranty processing. You ensure the efficient, timely and high-quality provision of these services and ensure optimal utilization of resources, high service quality and continuous development of the service organization. Discipline and professional leadership of the Technical Services division Building, further development and motivation of powerful service teams Implementation of employee talks, target agreements and performance assessments Responsible for the capacity planning of the technical/IT-oriented field service Control of utilisation, application models and qualification profiles Forecasting future needs and deriving appropriate measures Responsibility for first and second level support Ensuring efficient ticket, escalation and communication processes Increase in initial solution rate and customer satisfaction

Complete studies in the field of computer science, business information, business management or comparable qualifications or multiannual relevant professional experience in a comparable position Long-standing experience in end-to-end control of deployment, rollout and disorder processes in complex IT service organisations In-depth knowledge in the planning, control and optimization of rollout-specific application scenarios Experience in Field Service, Service Desk or Enduser Services Very good understanding of IT operating processes and service organisations Multiannual experience in the disciplinary and professional leadership of teams High social and leadership competence as well as pronounced communication strength Structured, analytical and solution-oriented operation High level of ownership, resilience and decision-making Embossed customer and service orientation Very good organizational and prioritization capability Required certifications in the field, but not mandatory: IT Service Management (eg. ITIL) Project management (e.g. PRINCE2, PMP, IPMA) Leadership or organisational development

Flexible working hours and mobile office in coordination with the supervisor Discounts thanks to the “Corporate Benefits” portal Bike leasing Free drinks & fruit Further training Employee events