BMW Group | Germany | 45xxx Essen | Permanent position | Full time | Published since: 24.07.2026 on stepstone.de
Customer Manager Aftersales BMW (f/m/x)
With our BMW, MINI, Rolls-Royce and BMW Motorcycle brands, we are one of the world's leading premium manufacturers of automobiles and motorcycles, as well as suppliers of premium financial and mobility services. We are looking for you as Customer manager Aftersales BMW (w/m/x)
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Your tasks • Your profile • What we offer
BUSINESS: SAVE THE FEEDBACK. PARTICIPATION Our aftersales teams make the difference every day - with their passion, business sense, their communications talent and their sense of what makes our customers happy. And all this in an environment that does not limit personal developments and rewards engagement through appreciation, but also with generous benefits.
We offer you an exciting role in aftersales at BMW Essen.
What do you expect? Your area of responsibility includes the reception and supervision of the service operations as well as the planning of workshop appointments and the organisation of the customer mobility. You are responsible for the preparation and processing of working volumes and accounting. In addition, customers advise you on repair potentials (e.g. wheel change, glass damage, maintenance) and actively track orders and appointments. In addition, you agree to the required order extensions and sell vehicle accessories. You are the interface between customers, service consulting and workshop and internal specialist departments. Finally, you actively contribute to the optimization of processes and quality standards.
What are you doing? Complete vocational training. Finded professional experiences in the car house or in the high service area. High communication capability and strong service orientation as well as enthusiasm for customer contact. Joy in the work in the team and the design of optimal processes. Excellent IT affinity and high quality awareness. Very good knowledge of German and English, ideally further language skills. Are you motivated and want to shape the mobility of tomorrow with us? Apply now! Note: Please apply exclusively online through our career portal. Applications on other channels (including e-mail) cannot be taken into account.
What do we offer you? Outstanding projects with which we jointly shape the mobility of tomorrow. Various personal and professional development opportunities. Attractive, fair and efficient remuneration. High job security. Annual special payments such as holiday money, Christmas money and profitsharing. Flexible working time including 6 weeks of annual leave and overtime compensation. Discounted BMW & MINI conditions. Many other benefits see bmw.jobs/what we offer
Position reference: 193262
Location
 | BMW Group | |
| 45141 Essen | ||
| Germany |
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