Customer Support Employee (m/w/d)

Rabot Energy is an independent provider of dynamic electricity tariffs with 100% eco current. With our innovative purchasing strategies we ensure both ecological sustainability and cost optimisation in Home Energy Management. By passing stock exchange purchase prices to our customers, we can reduce their electricity bill by 35%. Owners of electric vehicles and smart meters can particularly benefit from our dynamic electricity tariff, as You can automatically charge their vehicles at home when the stock exchange prices are particularly favorable. In our Rabot Energy App, the charging preferences can be easily defined and the stock exchange prices are currently being tracked. With our intelligent charging solutions, we actively contribute to increasing the share of green electricity in total electricity consumption in Germany.

Our vision is to give every customer the opportunity to control their own energy consumption smart while preserving the environment and resources. With the offer of smart charging and energy management, Rabot Energy contributes to actively driving the energy transition. With our idea, we have already been able to convince over 80,000 customers and have 2nd place at the MakeItMatter Startup Award in 2022.

How about you?

as Customer Care Specialist RABOT Energy as the first respondent for our customers? advises our customers by phone and e-mail on all questions about our service? Data of our client in the company's support cockpit? actively supporting us in the automation of our operational processes? is a solution-oriented work and thus contributes decisively to customer satisfaction? Bringing you into the development of the team and looking over the edge of the plate?

You

a completed vocational training, ideally in the commercial sector? very good knowledge of German in word and writing? Joy in dealing with people? good communicative skills and are you characterized by flexibility and sense of responsibility? a talent in finding you in new software tools quickly? a quick understanding, willingness to learn and initiative? first professional experience in customer service and/or the energy industry? (required) Experience with CRM systems?

You

an attractive remuneration above the industry average? become part of a motivated team with flat organizational structure and openness for new ideas and solutions? have the opportunity to work hybrid? With two days of remote work per week and two weeks of work a year to work from anywhere in the EU. Do not work on the weekend? have free days on Christmas Eve and New Year's Eve? comprehensive integration, regular team meetings and transparent communication? Keep you fit with Urban Sports Club? enjoy the German ticket without your own payment as a job ticket? a working discount for our Rabot Energy Electricity Rate? a 'employeee' bonus? a great start-up atmosphere with team events? grow together with us and shape the energy supply of the future?

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