Support Engineer - Cloud / Linux / ITSM (m/f/d)

We are Europe's leading platform for cloud services and hosting services. We successfully accompany our customers in their company development. For our company success, over 4000 employees are active in several countries worldwide to meet the requirements and wishes of our 8.5 million customers.

We are a brand of United Internet AG, a listed company with around 10,200 employees.

We promote the development of our employees and their different talents, interests and languages. You are the central contact point for our cloud customers: when it comes to technical challenges in the cloud – via phone, email, ticket or live chat You use your experience and analytical skills to systematically investigate technical problems, immerse them deeply in causes analysis and develop tailor-made solutions Not only do you work reactively, but you actively shape it: through feedback on development teams, tools and automation, or through suggestions for improvement on our product and processes In cooperation with Leadership and other specialist departments, you work on strategic support initiatives such as Contact Deflection, quality improvement or scaling You document reliably in our service management systems and also keeps control in complex escalations You remain curious: training, skills deepening and personal growth are not only allowed with us – You are encouraged. Shiftwork (incl. weekends and holidays) is part of the role – because we support our customers: in 24/7/365 with the highest service requirement

You have fluent German and very good English skills in word and writing (C1/B2) You bring several years of experience in technical support or system administration, ideally in the B2B environment You have very good knowledge of Linux and Windows (Client & Server) as well as safe working in the shell (Bash, PowerShell) You have sound knowledge in IT infrastructure and network technology: Apache, DNS, DHCP, Routing, Firewall, VPN, FTP, SSH etc. and experience with virtualization and cloud platforms (e.g. OpenStack, VMware, Azure, AWS) is a plus You have a strong service and empathy – you do not think in tickets, but in customer experiences You have ideally experience with ITSM tools and processes (ITIL knowledge or ITIL V3 Foundation certification desirable) and the willingness for shiftwork and occasional standby service. Experience with container orchestration (knowledge in Kubernetes administration and development, including installation, configuration and troubleshooting of clusters)

Hybrid working model with home office options Modern offices with very good transport connections Regular training & development talks – we promote your next career steps Health offers, employee discounts, team events and more A real team with flat hierarchies, duz culture and high appreciation Modern office space with very good transport connection Various employee discounts for activities and products Employee events such as summer and winter parties, as well as workshops Numerous training and development possibilities Various health services such as sports and health courses