IT-Service-Manager (m/f/d)

You act as a central interface between the holding IT and the use sites to ensure the quality and accuracy of the services You assume product responsibility for central IT service management tools, in particular the ticket system, the CMDB and the monitoring solution You coordinate cooperation between internal IT departments and the locations, clarify requirements structured and provide advice You run their own projects, support the fields of multi-project management and coordinate the introduction of new IT systems from planning to service building You ensure the quality of the CMDB, monitor the agreed services and report regularly on status and progress towards management. You prepare relevant information and, in cooperation with the specialist and marketing departments, design internal IT communication, for example through newsletters

A completed study of (economic) informatics, BWL or an equivalent qualification through relevant training and multiannual professional experience form your basis You combine a strong customer, service and service orientation with solution-oriented and secure communication with all stakeholders Ideally, you have professional experience in managing IT services, preferably in the environment of the healthcare industry You preferably bring knowledge of ITIL and experience in handling tools such as ticket systems (e.g. Znuny/OTRS), a CMDB (e.g. i-doit) and Confluence & Jira with The use of AI in everyday work is familiar to you and you ideally get first experience in prompting complex tasks with Secure communication in German in word and writing completes your profile As an open and communication-strong personality, you convince by a strong customer orientation and build sustainable relationships with all stakeholders through your safe appearance and active networking

You will find an attractive and modern workplace in front of us An unlimited working relationship is of course for us You work in a highly qualified and demanding team Regular technical and organizational development opportunities are available through our Limbach Academy We offer flexible working hours as well as the possibility to work partially mobile Our own canteen and free drinks are at your disposal We provide you with special services such as a Germany ticket, service bike leasing and a company pension including employer grant Benefits Job ticket Special / supplementary holiday Jubilee payment / holiday Disabled workplace Allowance for occupational pensions Employee events fruit basket Free drinks Job-Rad Health promotion Staff parking restaurant / catering offer Modern equipment at work Further education Sports activities Mobile work