Customer Success Manager SaaS (m/f/d)

EDGITAL, the new technology spin-off from HOCHTIEF, digitizes the most important infrastructure values of our cities: our roads. With state-of-the-art camera and AI technology, we make the road condition visible, analysable and planable – and help cities use their resources more intelligently and efficiently. Curious? Then become part of our team and contribute directly to the growth of EDGITAL – now in Essen or Hamburg as Customer Success Manager (d/m/w) SaaS Your tasks Account Management: You are the first contact point for our existing customers and accompany them throughout the entire customer lifecycle. Onboarding & training: You introduce new customers to our digital road state detection software and maintain practical training Ensure customer satisfaction: You are monitoring KPIs and usage behavior, guide action recommendations and develop strategies to increase customer satisfaction and productivity Proactive customer management: You recognize potential challenges early and offer proactive solutions to strengthen customer loyalty Cross- & Up-Selling: In customer contact, you will recognize opportunities to offer further solutions from EDGITAL and thus increase customer satisfaction and sales Interface to the product team: You collect and prioritize the customer feedback in order to pass on new or modified product requirements to the product team Your profile Completed studies (business, business informatics, civil engineering, etc.) or comparable qualification First professional experience in customer success management, ideally in a software or start-up environment Strong communication and problem solving skills Technikaffin: You can understand complex functions Proactive, structured and customer-oriented operation Your benefits You work agile in a start-up environment and at the same time benefit from the security of a large group. Extensive training options: Numerous training courses at our HOCHTIEF Academy so you can grow continuously. Attractive working conditions: 30 days vacation, confidence working time and the possibility of mobile work. Health care: physiotherapist and occupational physician directly on site, well-pass membership for Germany-wide fitness studio access as well as regular movement offers. Modern working environment: parking, subsidies to the operating restaurant and Germany ticket support your daily work. Did we awaken your interest? Then we look forward to your application documents using our online form. Damian Knaak is happy to answer any questions. Who we are HOCHTIEF is a technically oriented global infrastructure company with leading positions in its core activities construction, services and concessions/public private partnerships (PPP) and with key activities in Australia, North America and Europe. EDGITAL, a spin-off from HOCHTIEF, digitizes roads and their surroundings, evaluates them using AI and makes their management easier and more efficient for cities. We help municipalities to better capture, maintain and optimise their infrastructure despite the lack of skilled workers and scarce budgets.

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