S-Markt & Mehrwert GmbH & Co. KG | Germany | 22xxx, 21xxx, 10xxx, 14xxx, 13xxx, 12xxx, 20xxx, 40xxx, 06xxx Halle (Saale), Düsseldorf, Berlin, Hamburg | Permanent position | Part time - flexible / Full time / Home office | Published since: 05.03.2026 on stepstone.de
Product Manager Customer Service (m/f/d)
The S-Markt & Added Value GmbH & Co. KG is the central service company of the Sparkassen-Finanzgruppe with more than 1,150 employees for savings banks, their affiliates and other clients operating nationwide. We deliver powerful and customer-centric solutions that are always at the level of time. This means: digital, individual and innovative. We are looking for a Product Manager Customer Service (m/w/d) at the next time for our location in Halle (Saale) or Düsseldorf, Berlin, Hamburg in full or part time. .
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Your tasks • Your profile • What we offer
Responsibility for the management of our digital customer service products Continuous optimization of processes, automation and service quality Support, control and further development of internal service platforms Responsibility for solutions in the interaction of man and machine in customer service Active design and scaling of a cross-channel service model Ensuring efficiency, high quality and increased customer satisfaction Strategic development of digital service solutions for sustainable performance
Multiannual experience in customer service, ideally in the telephone service center and/or contact center environment Experience in the technical control or further development of service processes Experience with digital or automated services (e.g. voicebot, FAQ systems, self-service solutions) Understanding ISP, language portal, routing and/or bot logics of advantage Safe handling of KPIs and analytical thinking Structured, pragmatic and solution-oriented mode of operation Communication strength and ability to control across areas Ideal knowledge of regulatory requirements in savings banks or banks
A secure job in a family-friendly company of the Sparkassen Financial Group Flexible working hours, 30 days and home office for your work-life balance Job-Rad-Leasing, sports and operational health management Regular employee events and joint experiences to strengthen team spirit Advantages of our S travel world with 5% travel refund and shopping discounts on various products, services, tickets and more In-house training of our Academy as well as individual, external further training for personal and professional development
Location
 | S-Markt & Mehrwert GmbH & Co. KG | |
| Grenzstr. 21, 06112 Halle (Saale), Düsseldorf, Berlin, Hamburg | ||
| Germany |
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