Incident/ Problem Manager International (m/w/d)

The Schwarz IT supports the entire digital infrastructure and all software solutions of the companies of the Schwarz Group. It is therefore responsible for selecting, providing and operating as well as further developing IT infrastructures, IT platforms and business applications. In order to optimally support the departments through IT solutions in their business processes, the Schwarz IT takes up the requirements of the departments in consultations and works together with these professional and efficient IT solutions. You strengthen our service-oriented support area ''IT Service Management'' and as 'Process Operation Manager' (m/w/d) you are an important partner in the company

You are the contact person for our more than 30 local incident and problem managers in the national companies, jointly developing their optimization proposals for operational or process processes and the supporting tool ServiceNow

You are leading projects to the introduction of process optimization and the further development of ServiceNow

You are a consultant and central contact for the incident and problem management in the entire group of companies

You analyze the process of incident and problem management across the company with the help of key figures and reporting and ensure operational excellence

You work closely with the event and knowledge management to minimize the disturbances

You are networking within the Black IT, the Lidl and Kaufland national companies and the other branches

You motivate and inspire our IT colleagues for event management

Your IT training or your study of (economic) computer science allows you to start with us

You already have first experiences in coordinating a cross-incident or problem management with

Ideally, you have completed the ITIL Foundation and the Create, Deliver & Support certification if we don't like to support you

You have very good knowledge of German and English that you can use in our international environment.Your ServiceNow Platform knowledge is beneficial

Your high motivation, innovative and solution-oriented ideas, professional appearance, good communication and presentation skills, as well as organizational ability will help you work everyday

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